Note: This applies to DocuShare 6.x but should be the same for all versions of DocuShare.
Issue
The following error message is displayed when trying to add an LDAP User in DocuShare.
Sorry. Your request could not be processed.
1710: Connection to the external directory provider has failed.
Troubleshoot the LDAP connection failure:
• Is the LDAP server up and running?
• Check your Agent Account RDN.
• Check other relevant LDAP configuration parameters.
• Go to the LDAP configuration page and press the Test button to connect to the LDAP server.
Please try again.
Stack Trace
com.xerox.docushare.directory.DirectoryException: Connection not open at com.xerox.docushare.directory.impl.DirectoryServerLDAPImpl.getExternalObjectsInDomain(DirectoryServerLDAPImpl.java:2043) at com.xerox.docushare.directory.impl.DirectoryServiceAdminLDAPImpl.getExternalUsers(DirectoryServiceAdminLDAPImpl.java:428) at com.xerox.docushare.directory.impl.DirectoryServiceAdminLDAPImpl.getExternalUsersWithoutDsAccounts(DirectoryServiceAdminLDAPImpl.java:339) at sun.reflect.GeneratedMethodAccessor283.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:294) at sun.rmi.transport.Transport$1.run(Transport.java:153) at java.security.AccessController.doPrivileged(Native Method) at sun.rmi.transport.Transport.serviceCall(Transport.java:149) at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:466) at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:707) at java.lang.Thread.run(Thread.java:595)
Solution
Check all the LDAP Configuration settings in DocuShare. This error is usually caused by the Agent User, password or Server IP, name or RDN patch etc…
Note: For detailed instructions refer to the How To Configure LDAP in DocuShare solution link listed at the bottom of this page.
Solution Updated: January 21, 2019
Solution ID: 1310