Release Notes and System Requirements (DocuShare 7.7)
Xerox Scanning App for DocuShare (App Gallery)
Xerox Process Automation for DocuShare
- XPA Management Console will not launch
- XPA Form Designer fails to install
- Unable to find LDAP groups in the XPA Management Console
- The DocuShare eForms installer encountered an error message displayed when attempting to install
- How to save an XPA form that exists in the console?
- Form Designer hangs when attempting to publish a form
Xerox Mobile Client for DocuShare
- iOS application requires SSL
- Xerox Mobile Client for DocuShare Android Support
- Xerox Mobile Client for DocuShare 1.6
- When I added a new account, I chose to not enter a password so I would be prompted instead. However, I received an error message. Why?
- When adding a new account, why is a password optional?
- Unable To Connect To DocuShare With the DocuShare Mobile Client
Xerox ConnectKey For DocuShare
- Xerox ConnectKey for DocuShare 1.5.8 Information
- When asked to log in, a user reports that their DocuShare username or password is not valid in ConnectKey
- What devices are supported with ConnectKey for DocuShare?
- Using the numeric keyboard on the MFP is not working with ConnectKey
- Unable To Register More Than One MFP in ConnectKey
- Unable to delete a ConnectKey device that is no longer available on the network
Windows
Wikis and Weblogs
- OOPS - An error occurred; could not create document container message when using weblogs
- How To Use InterWiki Links
- How To Rename a Wiki Page
- How To Print Wiki Pages
- How to Link Pages to a Wiki
- How To Insert Images in a Wiki
WebDAV
- WebDAV Folders Do Not Work If the Root Directory is Not docushare
- WebDAV Cannot Access Documents with Forward Slash (/) Character in the Title
- Unable to Open Collection via WebDAV When Two Collections Have the Same Name
- Unable To Copy Files To DocuShare via WebDAV
- Unable to connect using WebDAV from MAC OS 10.9.2 fails to connect
- Only One Collection Is Displayed in WebDAV When Two Collections Have The Same Name
Users, Groups and Access Lists
Updates and Patches
Troubleshooting DocuShare, Troubleshooting DocuShare Drive
Troubleshooting DocuShare Drive
Troubleshooting DocuShare
Troubleshooting
Subscription (Notification)
- Limitation of the customization of the notifications
- Weblog Comments do not Trigger Subscription Notification
- Users are not receiving email notification after upgrading to DocuShare 6.5.3
- Is There A 20 Email Address Limit on the Number of External Recipients in a Subscription?
- How To Prevent DocuShare from Sending Notification Emails When Performing a Permission Change
- External Recipients of Email Notifications Only Receive Text Formatted Emails
SMB (Shared Folder)
- How to Set Up Scan to DocuShare from a Xerox WorkCentre Pro 35/45/55 via SMB
- How To Set Up Scan to DocuShare from a Xerox WorkCentre 77xx via SMB
- How To Set Up Scan to DocuShare from a Xerox WorkCentre 76xx via SMB
- How To Set Up Scan to DocuShare from a Xerox WorkCentre 74xx via SMB
- Error message: Access Denied When Configuring SMB Scanning
- DocuShare Does Not Ingest Documents in the Watch Folder
Solr
Search and Indexing
- Why are the values displayed in verifyIndex for "Count" and "Indexed" different
- When performing a search using custom column settings they are retained for the next search
- Unexpected Search Results in DocuShare 6.6.1
- Total number of objects indexed: XXXX out of YYYY are higher when doing dsindex index_all
- Inconsistencies when searching with special characters
- Incomplete Informational Message Displayed When Trying to Search
Scanning
- Timestamps on scanned documents are not formatted to match the default language format
- SmartSend Error: Unable to Access Error
- Scanned PDFs Not Getting Uploaded Into Site
- Scanned Documents Do Not Inherit Permissions
- Scanned Documents Are Not Searchable and PDF Throws An Error
- How to Scan into DocuShare and Populate a Document Property (Metadata)
Scan Cover Sheet / GlyphScan
Routing and Workflow
- Removing all members from a group used in Routing Slip Template
- How to customize subject and body of Routing Notification Email
- Workflow Emails are not Sending but Notifications Emails are Sending Successfully
- User is Not Receiving Routing Task Email Notifications
- Use Route Slip Menu Does Not Display Saved Routing Slips (Private Routing Slips)
- How To Manually Connect and/or Send a Test Message to the SMTP server
Release Notes and System Requirements (DocuShare 7.6)
Release Notes and System Requirements (DocuShare 7.5)
Release Notes and System Requirements (DocuShare 7.0)
PostgreSQL
Oracle
MSDE / SQL Server Express
- What version of SQL Express is bundled with DocuShare 7?
- What are SQL Server requirements for a DocuShare Install
- How To Maintain and Optimize the SQL Server Express Database for DocuShare 6.5.x
- How to Attach and/or Detach a DocuShare Database in MSDE using OSQL Commands
- How do I find out what version of SQLExpress is installed?
- Failed to get one database error in the logs
Migration
- Upgrade path to DocuShare 7.5 when migrating to a new server
- How To Verify the Data Retention Value for Access Tracking
- How To Verify the Bucket Structure
- How To Upgrade To DocuShare 7 64 bit From A Previous Version of 32 bit DocuShare
- How To Upgrade From DocuShare 3.1 to DocuShare 6.6.1
- How To Migrate from DocuShare 2.2 to DocuShare 6.6.1
Microsoft SQL Server
- SQL Server Roles for DocuShare Enterprise
- SQL Server Windows Authentication Mode
- The Database Has Been Marked As Suspect Error Is Displayed In The Log File
- SQL License / Purchasing Requirements
- Minimum Rights an SQL Database User Account Needs when Connecting to DocuShare
- How To Reduce the Size of the Docushare_log in SQL
Microsoft IIS
- 404 File or directory not found
- DocuShare is not accessible via IIS with IP address or Hostname
- DocuShare is not accessible via the default web port 80 in IIS (Troubleshooting)
- Email notification URL produces a 404 file or directory not found error message
- Error: Exceeded limit for concurrent Guest logins
- How To Allow DocuShare to Send Mail Through a Server that Requires SMTP Basic Authentication (IIS6)
Linux / UNIX
- Sample script for Stopping and Starting DocuShare in Linux
- Installing DocuShare 6.6.1 on 64-bit Red Hat Enterprise Linux 6
- How To Start DocuShare As A Backend Service in UNIX
- How To Gather the Full System Information on Linux or Solaris Server
- How to find the version of Linux installed
- How To Calculate the Memory Used by the DocuShare Processes in Linux
DocuShare Enterprise
- Why Are Computer Objects Displaying When Trying to Add a User or Group in DocuShare LDAP?
- When changing permissions on a Collection a Message from webpage is displayed
- What version of SQL Express 2012 is bundled with DocuShare 6.6.1 R2?
- What is the maximum length or number of characters for file name of a document in DocuShare 6.6.1.?
- What are the different builds for DocuShare 6.6.1?
- Unable To Search For PDF Documents That Are Created via 3rd Party Software
Legacy
LDAP or Active Directory
- How to Configure SAML for DocuShare Enterprise and DocuShare Flex
- Workflow Template Membership is Not Updated When Used in Content Rules
- What is the purpose of the Disable Synchronization user property?
- What Is The Difference Between The Three LDAP Control Filters?
- What Is The Difference Between LDAP Listener Set to ON or OFF
- What is the Maximum number of External Domains supported or recommended through LDAP in DocuShare?
Kofax Ascent Capture to DocuShare
Install / Uninstall Issues
In-place Upgrades
IDOL
- Unable to search and new content not being indexed
- Supported Word Processing Formats
- Supported Text and Markup Formats
- Supported Spreadsheet Formats
- Supported Presentation Formats
- Supported Multimedia Formats
FTP
- Scan To FTP No Longer Work After Upgrading DocuShare
- How To Set Up Scan to DocuShare from a Xerox WorkCentre Pro 35/45/55 via FTP
- How To Set Up Scan to DocuShare from a Xerox WorkCentre 77xx via FTP
- How To Set Up Scan to DocuShare from a Xerox WorkCentre 76xx via FTP
- How To Set Up Scan to DocuShare from a Xerox WorkCentre 74xx via FTP
- How To Add the FTP Function
EIP (Legacy)
DocuSign Connector
eForms
- Unable To Create An eForms Socket
- Prompted To Install Java 7 When Trying to Load eForms Liquid Office Management Console
- Numeric userID in eForms is Unable to Submit a Form
- LiquidOffice is Listed as Disabled in the Services Window
- Items Missing in eForms Management Studio
- How To Uninstall the LiquidOffice Form Server from DocuShare eForms
DocuShare Windows Client
- You do not have permission to check out the document is displayed when checking out a document
- Xerox DocuShare Client End of Sale and End of Life Announcement
- Word did not save the document Error is Displayed when Trying to Check In a Document
- Windows Terminal Server DocuShare Client Prompting to Reinstall Repeatedly
- Windows Logon Integration option is greyed out
- Windows Explorer Crashes When Moving Shortcuts
DocuShare SharePoint Integration
DocuShare Server
- How To Contact DocuShare Customer Technical Support
- List of Languages
- Your account has been disabled because you tried to log in too many times error is displayed
- DocuShare 6.6.1 Update 3, Patch 1 Hot Fix 11 Release Notes
- Windows Service Gives an Error Message When Attempting To Stop The DocuShare Service
- Why is the max age password policy not being honored in DocuShare?
DocuShare Records Manager
DocuShare Print and Email
- VDF Error When Accessing any Collections after Applying the Print and Email Add-on
- Printemail log displays Something wrong here, don't delete this folder message
- Print And Email option Is not listed In the Edit Selected menu
- How To Uninstall the Print and Email Feature in DocuShare
- How To Install The Print and Email Feature in DocuShare
- How To Configure Print and Email Feature in DocuShare
DocuShare PaperPort Link
DocuShare Optical Character Recognition (OCR)
DocuShare Lifecycle Manager
- DocuShare Enterprise - Where to Download LifeCycle Manager (LCM)
- Unable to create and save a LCM Policy
- LifeCycle Manager Install Expects a Virtual Root of docushare During Installation
- Life Cycle Manager URL is Displaying Incorrectly
- IIS and Lifecycle Manager
- How to trigger a LifeCycleManager task
DocuShare Express
DocuShare Installations, Upgrades and Migrations
- Installation of DocuShare Fails on Solaris and Linux
- What log files are created during an installation of DocuShare
- Tomcat Interacts With IIS Option Is Greyed Out When Installing DocuShare
- Slow to Index after upgrade to DocuShare 6.6.1 and never completes
- Installation Fails to Create a Target Database when Database Name is Numeric Digits Only
- How To Manually Test the Database Connection for PostgreSQL
DocuShare Email Agent
- Why Some Emails Are Discarded By Email Agent?
- Unable to use the Email Agent with Office 365
- How To Set up the Email Agent
- How To Send Email Messages To Your Personal Collection
- How To Send Email Messages To Users and Groups
- How to Send an Email to a Specific Collection in DocuShare
DocuShare Drive Release Notes
- Xerox DocuShare Drive 1.5.2 build 30 Patch 29 Release Notes
- Xerox DocuShare Drive 1.5 Release Information
- Why does DsClient have the ability to display the invalid characters but DsDrive does not?
- Release Notes for Xerox® DocuShare® Drive 1.5
- Release Notes for Xerox® DocuShare® Drive
- Internet Explorer End of Life and what it means to all DocuShare products
DocuShare Drive Outlook Integration
- Xerox DocuShare Drive Outlook Integration 1.0
- When using Outlook Integration for DocuShare Drive there are no objects listed in the right window pane
- User cannot move files from Outlook into DocuShare
- Unable To Open DocuShare Collections in Outlook 2010
- Unable To Open or Preview Certain Documents from the DocuShare Outlook Client
- Unable To Lock a Document From Outlook
DocuShare Drive
- WNet Error 1 is displayed when attempting to map to DocuShare with DSDrive
- Users can view only 8,191 files in one collection
- Unable to map a server that is configured with a self-signed certificate
- Unable to create a clone of Collections on DSDrive
- Send To DocuShare Option Causes An Internal Error Message To Display
- Microsoft OneDrive icon overlays don’t display when using DocuShare Drive 1.5.1
DocuShare Document Viewer
DocuShare Content Rules
DocuShare Content Encryption
DocuShare Archive Server
- Users Cannot Search for Archived Documents
- Proper Start Sequence for Archive Servers
- Groups are Not Being Properly Synchronized and Updated with Archive Server
- Cannot Restore Archived Object and Asked to Log In
- Archive Server Fails to Synchronize Cloned Object Classes and Properties
- Administration of an Archive Server
DocuShare 7.6 Updates and Patches
DocuShare 7.5
DocuShare 7.0 Updates and Patches
- Xerox® DocuShare® 7.0 Update 1 Release Notes
- Xerox DocuShare 7.0 Update 1 Patch 3 Hotfix 25 Release Notes
- What libraries are required on RedHat when installing DocuShare 7?
- Service Temporary Unavailable! Or The Service is Unavailable Message displayed when trying to access DocuShare via IIS
- JVM Not Found Error is displayed when trying to install DocuShare
- Comparison method violates its general contract error is displayed when selecting the Site Statistics
DocuShare 7.0
- Which log files are associated with each of the Services on the logging page of the Admin UI?
- The objects appear option that is set on a Collection is not working
- The filename that contains the symbols are replaced with dashes when selecting zip and download
- The Change History page is blank
- Sorry your request could not be process message is displayed when trying to add or update a menu property
- Password change after reset by administrator option
Databases
- Update DocuShare with New Database Password
- Unable To Change Some of the Database Information Using the dssetup Command
- Restored Content Only Displays Hyperlinks to User-2 Profile Instead of Content
- How To Migrate from DocuShare 2.2 to DocuShare 6.5.3
- How To Change the Linguistic Sort Order
- Database ldf file Is Growing Out Of Control
Customization
- VDF File Changes from DocuShare 6.5.3 to 6.6.1
- Using Substitution Tokens in Attribute Values
- Is there a place to get example codes for the Java API or other programming offerings In DocuShare?
- How To Remove The Copy and Copy Shortcuts Options From The Edit Selected Menu
- How To Increase the Search Limit Beyond 1000 for LDAP Users\Groups
- How To Hide The Content Snippet From The Search Results
Custom Objects
- What types of custom properties are available?
- What are the default object classes?
- How to edit a custom property
- How to delete a custom property
- How to delete a custom object class
- How to create a new object class
Cover Sheet (Glyphscan)
- Will the WorkCentre Pro Scanner prompt for a Collection Number to file Documents into DocuShare?
- What is the DSNameCode.properties file?
- User Is Unable To Access a Collection Ljava.lang.string Error is Displayed
- Searchable PDF Files Scanned via the WCP are Not Searchable in DocuShare
- Scans To DocuShare via eCopy Fail
- Scans are not being ingested after upgrade to DocuShare 7 on new Linux server
Conversion Service
- Unable to Generate Glyphscan Cover Sheets
- PDF Conversion Is Not Working on Linux 64 bit
- PDF and HTML Conversion Requires the DISPLAY Environment Variable to be Set for UNIX
- No Rendition Message Displays when selecting View in PDF Option
- No HTML Rendition for Lotus Word Pro
- Conversion service fails to load on 64-bit Windows Server
Content Intake Manager (CIM)
Configure / Setup / Install
- Is there a user guide for DocuShare Drive?
- How to set the default login domain in DocuShare 7
- How To Map Collections, Workspaces, and Documents using DocuShare Drive
- How to generating object reports
- How to export documents
- How To Connect To An Internal DocuShare Server That Uses S3
Command Line Utilities
- How To Disable SSL or TLS for DocuShare SMTP Server
- Server Was Not Set To Admin Mode When dsindex max_clean Was Executed
- Scan Services do not Start or Stop when Enabled or Disabled
- Insufficient Privilege to Export Content
- How To Use The stop_docushare Command
- How To Use The start_docushare Command
Checkin and Checkout Issues
- Unable to save PDF to DocuShare using DSDrive
- Unable to checkout documents from Web Browser
- Routing Option On The Final Page Of The Check-in Wizard Does Not Work
- Issues using the Web Checkout option
- Drag and Drop to DSDrive does not display a checkin wizard
- Data loss with DS Drive during silent check in
Backup and Restore IDOL
Apache
- Waiting for DSWebServlet
- Waiting for DSWebServlet
- How To Obtain the Version of Tomcat that DocuShare Uses
- How To Close Tomcat HTTP Port And Still Have Wiki, Weblog, and Workspaces Functions Work
- DocuShare Icon Is Not Displayed When Using IIS or Apache Bridge
- Can DocuShare be configured over Apache for Authentication and Auto Login?