DSDN
Release Notes and System Requirements (DocuShare 7.7)
Xerox Scanning App for DocuShare (App Gallery)
Xerox Process Automation for DocuShare
- XPA Management Console will not launch
- XPA Form Designer fails to install
- Unable to find LDAP groups in the XPA Management Console
- The DocuShare eForms installer encountered an error message displayed when attempting to install
- How to save an XPA form that exists in the console?
- Form Designer hangs when attempting to publish a form
Xerox Mobile Client for DocuShare
- iOS application requires SSL
- Xerox Mobile Client for DocuShare Android Support
- Xerox Mobile Client for DocuShare 1.6
- When I added a new account, I chose to not enter a password so I would be prompted instead. However, I received an error message. Why?
- When adding a new account, why is a password optional?
- Unable To Connect To DocuShare With the DocuShare Mobile Client
Xerox ConnectKey For DocuShare
- Xerox ConnectKey for DocuShare 1.5.8 Information
- When asked to log in, a user reports that their DocuShare username or password is not valid in ConnectKey
- What devices are supported with ConnectKey for DocuShare?
- Using the numeric keyboard on the MFP is not working with ConnectKey
- Unable To Register More Than One MFP in ConnectKey
- Unable to delete a ConnectKey device that is no longer available on the network
Windows
Wikis and Weblogs
- OOPS - An error occurred; could not create document container message when using weblogs
- How To Use InterWiki Links
- How To Rename a Wiki Page
- How To Print Wiki Pages
- How to Link Pages to a Wiki
- How To Insert Images in a Wiki
WebDAV
- WebDAV Folders Do Not Work If the Root Directory is Not docushare
- WebDAV Cannot Access Documents with Forward Slash (/) Character in the Title
- Unable to Open Collection via WebDAV When Two Collections Have the Same Name
- Unable To Copy Files To DocuShare via WebDAV
- Unable to connect using WebDAV from MAC OS 10.9.2 fails to connect
- Only One Collection Is Displayed in WebDAV When Two Collections Have The Same Name
Users, Groups and Access Lists
Updates and Patches
Troubleshooting DocuShare Drive
Troubleshooting DocuShare
Troubleshooting
Subscription (Notification)
- Limitation of the customization of the notifications
- Weblog Comments do not Trigger Subscription Notification
- Users are not receiving email notification after upgrading to DocuShare 6.5.3
- Is There A 20 Email Address Limit on the Number of External Recipients in a Subscription?
- How To Prevent DocuShare from Sending Notification Emails When Performing a Permission Change
- External Recipients of Email Notifications Only Receive Text Formatted Emails
SMB (Shared Folder)
- How to Set Up Scan to DocuShare from a Xerox WorkCentre Pro 35/45/55 via SMB
- How To Set Up Scan to DocuShare from a Xerox WorkCentre 77xx via SMB
- How To Set Up Scan to DocuShare from a Xerox WorkCentre 76xx via SMB
- How To Set Up Scan to DocuShare from a Xerox WorkCentre 74xx via SMB
- Error message: Access Denied When Configuring SMB Scanning
- DocuShare Does Not Ingest Documents in the Watch Folder
Solr
Search and Indexing
- Why are the values displayed in verifyIndex for "Count" and "Indexed" different
- When performing a search using custom column settings they are retained for the next search
- Unexpected Search Results in DocuShare 6.6.1
- Total number of objects indexed: XXXX out of YYYY are higher when doing dsindex index_all
- Inconsistencies when searching with special characters
- Incomplete Informational Message Displayed When Trying to Search
Scanning
- Timestamps on scanned documents are not formatted to match the default language format
- SmartSend Error: Unable to Access Error
- Scanned PDFs Not Getting Uploaded Into Site
- Scanned Documents Do Not Inherit Permissions
- Scanned Documents Are Not Searchable and PDF Throws An Error
- How to Scan into DocuShare and Populate a Document Property (Metadata)
Scan Cover Sheet / GlyphScan
Routing and Workflow
- Removing all members from a group used in Routing Slip Template
- How to customize subject and body of Routing Notification Email
- Workflow Emails are not Sending but Notifications Emails are Sending Successfully
- User is Not Receiving Routing Task Email Notifications
- Use Route Slip Menu Does Not Display Saved Routing Slips (Private Routing Slips)
- How To Manually Connect and/or Send a Test Message to the SMTP server
Release Notes and System Requirements (DocuShare 7.6)
Release Notes and System Requirements (DocuShare 7.5)
Release Notes and System Requirements (DocuShare 7.0)
PostgreSQL
Oracle
- Is DocuShare supported in with Oracle version 12?
- How To Maintain and Optimize the Oracle Database for DocuShare 6.x
- How To Maintain and Optimize the Oracle Database for DocuShare 6.5.x
- How to get DocuShare to connect to an Oracle SCAN
- How To Get a List of the DocuShare Database Indexes in Oracle
- Script for Oracle to create Tablespace for DocuShare
MSDE / SQL Server Express
- What version of SQL Express is bundled with DocuShare 7?
- How To Maintain and Optimize the SQL Server Express Database for DocuShare 6.5.x
- How to Attach and/or Detach a DocuShare Database in MSDE using OSQL Commands
- How do I find out what version of SQLExpress is installed?
- DocuShare won’t start and error points to SQL
Migration
- Upgrade path to DocuShare 7.5 when migrating to a new server
- How To Verify the Data Retention Value for Access Tracking
- How To Verify the Bucket Structure
- How To Upgrade To DocuShare 7 64 bit From A Previous Version of 32 bit DocuShare
- How To Upgrade From DocuShare 3.1 to DocuShare 6.6.1
- How To Migrate from DocuShare 2.2 to DocuShare 6.6.1
Microsoft SQL Server
- SQL Server Roles for DocuShare Enterprise
- SQL Server Windows Authentication Mode
- What are SQL Server requirements for a DocuShare Install
- The Database Has Been Marked As Suspect Error Is Displayed In The Log File
- SQL License / Purchasing Requirements
- Minimum Rights an SQL Database User Account Needs when Connecting to DocuShare
Microsoft IIS
- 404 File or directory not found
- DocuShare is not accessible via IIS with IP address or Hostname
- DocuShare is not accessible via the default web port 80 in IIS (Troubleshooting)
- Email notification URL produces a 404 file or directory not found error message
- Error: Exceeded limit for concurrent Guest logins
- How To Allow DocuShare to Send Mail Through a Server that Requires SMTP Basic Authentication (IIS6)
Linux / UNIX
- Sample script for Stopping and Starting DocuShare in Linux
- Installing DocuShare 6.6.1 on 64-bit Red Hat Enterprise Linux 6
- How To Start DocuShare As A Backend Service in UNIX
- How To Gather the Full System Information on Linux or Solaris Server
- How to find the version of Linux installed
- How To Calculate the Memory Used by the DocuShare Processes in Linux
DocuShare Enterprise
- Release Notes DocuShare® 7.5 Patch 2 Hotfix 6
- Why Are Computer Objects Displaying When Trying to Add a User or Group in DocuShare LDAP?
- When changing permissions on a Collection a Message from webpage is displayed
- What version of SQL Express 2012 is bundled with DocuShare 6.6.1 R2?
- What is the maximum length or number of characters for file name of a document in DocuShare 6.6.1.?
- What are the different builds for DocuShare 6.6.1?
Legacy
LDAP or Active Directory
- Workflow Template Membership is Not Updated When Used in Content Rules
- What is the purpose of the Disable Synchronization user property?
- What Is The Difference Between The Three LDAP Control Filters?
- What Is The Difference Between LDAP Listener Set to ON or OFF
- What is the Maximum number of External Domains supported or recommended through LDAP in DocuShare?
- What happens if I rename a group in Active Directory?
Kofax Ascent Capture to DocuShare
Install / Uninstall Issues
In-place Upgrades
IDOL
- Unable to search and new content not being indexed
- Supported Word Processing Formats
- Supported Text and Markup Formats
- Supported Spreadsheet Formats
- Supported Presentation Formats
- Supported Multimedia Formats
FTP
- Scan To FTP No Longer Work After Upgrading DocuShare
- How To Set Up Scan to DocuShare from a Xerox WorkCentre Pro 35/45/55 via FTP
- How To Set Up Scan to DocuShare from a Xerox WorkCentre 77xx via FTP
- How To Set Up Scan to DocuShare from a Xerox WorkCentre 76xx via FTP
- How To Set Up Scan to DocuShare from a Xerox WorkCentre 74xx via FTP
- How To Add the FTP Function
EIP (Legacy)
DocuSign Connector
eForms
- Unable To Create An eForms Socket
- Prompted To Install Java 7 When Trying to Load eForms Liquid Office Management Console
- Numeric userID in eForms is Unable to Submit a Form
- LiquidOffice is Listed as Disabled in the Services Window
- Items Missing in eForms Management Studio
- How To Uninstall the LiquidOffice Form Server from DocuShare eForms
DocuShare Windows Client
- You do not have permission to check out the document is displayed when checking out a document
- Xerox DocuShare Client End of Sale and End of Life Announcement
- Word did not save the document Error is Displayed when Trying to Check In a Document
- Windows Terminal Server DocuShare Client Prompting to Reinstall Repeatedly
- Windows Logon Integration option is greyed out
- Windows Explorer Crashes When Moving Shortcuts
DocuShare SharePoint Integration
DocuShare Server
- How To Contact DocuShare Customer Technical Support
- CVE-2024-52316 Tomcat Vulnerability
- CVE-2024-50379 CVE-2024-56337 Tomcat Vulnerability
- How to Configure SAML for DocuShare and DocuShare Flex
- List of Languages
- Your account has been disabled because you tried to log in too many times error is displayed
DocuShare Records Manager
DocuShare Print and Email
- VDF Error When Accessing any Collections after Applying the Print and Email Add-on
- Printemail log displays Something wrong here, don't delete this folder message
- Print And Email option Is not listed In the Edit Selected menu
- How To Uninstall the Print and Email Feature in DocuShare
- How To Install The Print and Email Feature in DocuShare
- How To Configure Print and Email Feature in DocuShare
DocuShare PaperPort Link
DocuShare Optical Character Recognition (OCR)
DocuShare Lifecycle Manager
- DocuShare Enterprise - Where to Download LifeCycle Manager (LCM)
- Unable to create and save a LCM Policy
- LifeCycle Manager Install Expects a Virtual Root of docushare During Installation
- Life Cycle Manager URL is Displaying Incorrectly
- IIS and Lifecycle Manager
- How to trigger a LifeCycleManager task
DocuShare Express
DocuShare Installations, Upgrades and Migrations
- Installation of DocuShare Fails on Solaris and Linux
- What log files are created during an installation of DocuShare
- Tomcat Interacts With IIS Option Is Greyed Out When Installing DocuShare
- Slow to Index after upgrade to DocuShare 6.6.1 and never completes
- Installation Fails to Create a Target Database when Database Name is Numeric Digits Only
- How To Manually Test the Database Connection for PostgreSQL
DocuShare Email Agent
- Why Some Emails Are Discarded By Email Agent?
- Unable to use the Email Agent with Office 365
- How To Set up the Email Agent
- How To Send Email Messages To Your Personal Collection
- How To Send Email Messages To Users and Groups
- How to Send an Email to a Specific Collection in DocuShare
DocuShare Drive Release Notes
- Xerox DocuShare Drive 1.5.2 build 30 Patch 29 Release Notes
- Xerox DocuShare Drive 1.5 Release Information
- Why does DsClient have the ability to display the invalid characters but DsDrive does not?
- Release Notes for Xerox® DocuShare® Drive 1.5
- Release Notes for Xerox® DocuShare® Drive
- Internet Explorer End of Life and what it means to all DocuShare products
DocuShare Drive Outlook Integration
- Xerox DocuShare Drive Outlook Integration 1.0
- When using Outlook Integration for DocuShare Drive there are no objects listed in the right window pane
- User cannot move files from Outlook into DocuShare
- Unable To Open DocuShare Collections in Outlook 2010
- Unable To Open or Preview Certain Documents from the DocuShare Outlook Client
- Unable To Lock a Document From Outlook
DocuShare Drive
- WNet Error 1 is displayed when attempting to map to DocuShare with DSDrive
- Users can view only 8,191 files in one collection
- Unable to map a server that is configured with a self-signed certificate
- Unable to create a clone of Collections on DSDrive
- Send To DocuShare Option Causes An Internal Error Message To Display
- Microsoft OneDrive icon overlays don’t display when using DocuShare Drive 1.5.1
DocuShare Document Viewer
DocuShare Content Rules
DocuShare Content Encryption
DocuShare Archive Server
- Users Cannot Search for Archived Documents
- Proper Start Sequence for Archive Servers
- Groups are Not Being Properly Synchronized and Updated with Archive Server
- Cannot Restore Archived Object and Asked to Log In
- Archive Server Fails to Synchronize Cloned Object Classes and Properties
- Administration of an Archive Server
DocuShare 7.6 Updates and Patches
DocuShare 7.5
DocuShare 7.0 Updates and Patches
- Xerox® DocuShare® 7.0 Update 1 Release Notes
- Xerox DocuShare 7.0 Update 1 Patch 3 Hotfix 25 Release Notes
- What libraries are required on RedHat when installing DocuShare 7?
- Service Temporary Unavailable! Or The Service is Unavailable Message displayed when trying to access DocuShare via IIS
- JVM Not Found Error is displayed when trying to install DocuShare
- Comparison method violates its general contract error is displayed when selecting the Site Statistics
DocuShare 7.0
- Which log files are associated with each of the Services on the logging page of the Admin UI?
- The objects appear option that is set on a Collection is not working
- The filename that contains the symbols are replaced with dashes when selecting zip and download
- The Change History page is blank
- Sorry your request could not be process message is displayed when trying to add or update a menu property
- Password change after reset by administrator option
Databases
- Update DocuShare with New Database Password
- Unable To Change Some of the Database Information Using the dssetup Command
- Restored Content Only Displays Hyperlinks to User-2 Profile Instead of Content
- Moving DocuShare Database from MSDE to SQL Server
- How To Migrate from DocuShare 2.2 to DocuShare 6.5.3
- How To Change the Linguistic Sort Order
Customization
- VDF File Changes from DocuShare 6.5.3 to 6.6.1
- Using Substitution Tokens in Attribute Values
- How To Remove The Copy and Copy Shortcuts Options From The Edit Selected Menu
- How To Increase the Search Limit Beyond 1000 for LDAP Users\Groups
- How To Hide The Content Snippet From The Search Results
- How To Edit the Help Link on the Homepage To Point to Another Location
Custom Objects
- What types of custom properties are available?
- What are the default object classes?
- How to edit a custom property
- How to delete a custom property
- How to delete a custom object class
- How to create a new object class
Cover Sheet (Glyphscan)
- Will the WorkCentre Pro Scanner prompt for a Collection Number to file Documents into DocuShare?
- What is the DSNameCode.properties file?
- User Is Unable To Access a Collection Ljava.lang.string Error is Displayed
- Searchable PDF Files Scanned via the WCP are Not Searchable in DocuShare
- Scans To DocuShare via eCopy Fail
- Scans are not being ingested after upgrade to DocuShare 7 on new Linux server
Conversion Service
- Unable to Generate Glyphscan Cover Sheets
- PDF Conversion Is Not Working on Linux 64 bit
- PDF and HTML Conversion Requires the DISPLAY Environment Variable to be Set for UNIX
- No Rendition Message Displays when selecting View in PDF Option
- No HTML Rendition for Lotus Word Pro
- PDF Conversion service fails to load on 64-bit Windows Server
Content Intake Manager (CIM)
Configure / Setup / Install
- Is there a user guide for DocuShare Drive?
- How to set the default login domain in DocuShare 7
- How To Map Collections, Workspaces, and Documents using DocuShare Drive
- How to generating object reports
- How to export documents
- How To Connect To An Internal DocuShare Server That Uses S3
Command Line Utilities
- How To Disable SSL or TLS for DocuShare SMTP Server
- Server Was Not Set To Admin Mode When dsindex max_clean Was Executed
- Scan Services do not Start or Stop when Enabled or Disabled
- Insufficient Privilege to Export Content
- How To Use The stop_docushare Command
- How To Use The start_docushare Command
Checkin and Checkout Issues
- Unable to save PDF to DocuShare using DSDrive
- Unable to checkout documents from Web Browser
- Routing Option On The Final Page Of The Check-in Wizard Does Not Work
- Issues using the Web Checkout option
- Drag and Drop to DSDrive does not display a checkin wizard
- Data loss with DS Drive during silent check in
Backup and Restore IDOL
Apache
- Waiting for DSWebServlet
- Waiting for DSWebServlet
- How To Obtain the Version of Tomcat that DocuShare Uses
- How To Close Tomcat HTTP Port And Still Have Wiki, Weblog, and Workspaces Functions Work
- DocuShare Icon Is Not Displayed When Using IIS or Apache Bridge
- Can DocuShare be configured over Apache for Authentication and Auto Login?