Issue
When logging in using an LDAP user, the login process takes over one minute to complete. Once the LDAP user is logged into DocuShare access to folders and documents on the DocuShare site returns to normal.
Note: If a user logs in and selects Docushare as the domain they are logged in immediately.
Reason / Possible Cause
The Hosts field has a comma to separate the two LDAP servers instead of a space.
To verify if this is the issue, you can review the \config\DirectoryConfigLDAP.xml file:
If the host entry looks like the example below then it has been configured incorrectly.
Example: 13.25.0.1, 13.25.0.2
The definition of Hosts field when clicking on the option is incorrectly stated as follows:
Enter a comma separated set of replicated servers, each serving an identical directory information tree (DIT). a
Enter either an IP address or a Fully Qualified Distinguished Name (FQDN).
It should instead say one blank space should be inserted between a set of replicated servers. An AR has been submitted to engineering for both DocuShare 6.0.x and DocuShare 6.6.1 to fix the online help definition.
Update: DocuShare 6.6.1 Patch 3, corrected the help text for the Host(s) field on the Administrators LDAP Configuration page. To list multiple redundant LDAP Hosts, the space character, not a comma character, is the correct separator.
Solution
Replace the wrong comma character with a correct space character as Hosts separator.
To fix the host separator:
1. Log into DocuShare as admin.
2. Click Admin Home | Account Management |LDAP Accounts. The LDAP Configuration page displays.
3. Change the value in the Hosts field to be separated by a space instead of a comma.
4. Click the Apply button.
Solution Updated: September 25th, 2012
Solution ID: 1183
AR 20166
AR 27112