Issue
DocuShare will not start
The following message is displayed in the \logs\Monitor.log file.
Waiting for DSWebServlet
The following message is displayed in the \logs\Tomcat.log file.
ERROR org.apache.catalina.core.ContainerBase.[Catalina] - Exception looking up UserDatabase under key UserDatabase
javax.naming.NamingException: Content is not allowed in prolog.
Reason/Cause
The \tomcat\conf\tomcat-users.xml file has been corrupted or is empty.
Solution
Modify the \tomcat-user.xml file.
To modify the tomcat-user.xml file:
1. Stop DocuShare.
2. Open Windows Explorer and browse to the \tomcat\conf directory.
Where is the installation directory for DocuShare. The default installation path during install is C:\Xerox\Docushare. Depending on your installation environment the path may vary.
3. Make a copy of the tomcat-user.xml file and rename it tomcat-user.xml.orig.
4. Open the tomcat-user.xml file in a text editor.
5. Verify the following entries are listed in the file. If they are not then add them.
Example of the entire contents of the file:
6. Save the file.
7. Start DocuShare.
Solution Published: February 26th, 2014
Solution ID: 808