Error: Failed To Initialize IDOL License Subsystem
Note: This applies to DocuShare 6.5.x ONLY
Issue:
IDOL server fails to start after an upgrade to DocuShare 6.5.x
The following error message will be displayed in the IDOL logs (Xerox\Docushare\IDOLServer\DiSH\logs)
Note: Depending on your installation environment the path may vary.
28 Aug 2009 10:43:34 [main] ERROR - MonitorServerImpl.getSystemStatus: idoldish server has failed
28 Aug 2009 10:44:36 [main] WARN - MonitorServerImpl.pollServers: monitored service idoldishserver needs to be restarted
28 Aug 2009 10:52:44 [main] ERROR - MonitorServerImpl.initSystem: failed to initialize IDOL license subsystem - verify IDOL is running
Solution:
Note: You must be a Windows Administrator to perform this solution.
1. Stop DocuShare (if it is not already stopped)
2. Open a Command Prompt window
3. Change into the Xerox\Docushare\bin directory
4. Type idoltool and press Enter
5. Type resetserver all and press Enter
6. When prompted “Do you want to reset content data? [y/n] type n and press Enter
Warning: If you type y (yes) when prompted “Do you want to reset content data then the indices will be removed and you will need to do a dsindex index_all when this solution is complete
Example:
D:\Xerox\Docushare\bin>idoltool
-------
Running idoltool
>resetserver all
Resetting D:\Xerox\DS652\IDOLServer\DiSH...
Resetting D:\Xerox\DS652\IDOLServer\IDOL...
Resetting D:\Xerox\DS652\IDOLServer\FileSystemFetch...
Do you want to reset content data?[y|n]: n
Resetting D:\Xerox\DS652\IDOLServer\IDOL\content...
resetserver: Done.
7. Type exit and press Enter to exit the idoltool.
8. Start DocuShare