To change the username of an external LDAP User and have the update reflected in DocuShare:
1. Create UserA on Active Directory.
2. Create the UserA in DocuShare using the LDAP synchronization option.
3. Login as UserA.
4. Once successfully logged in, change the “Full Name†by right clicking and selecting rename of UserA to UserB on LDAP server. Do not change anything else.
5. Login to DocuShare as admin.
6. Perform as Sync Existing "UserA".
7. After sync has completed, the username will not change.
8. On the LDAP server right click the username, go to properties and change the appropriate values on the General and Account tab. ie First and last names, Display Name and User Logon name.
Note: In the rare occasion that UserB has logged in before admin user has completed step 5, both "UserA" and "UserB" exists, admin user can Merge the account and delete that unused account.
Known Limitation:
· We can only change Full Name or first and last names, display name and User logon names separately as two operations, otherwise, the synchronization won't work.
Do:
· Separate operation 1: Change user Full name, then synchronize at DocuShare - OK
· Separate operation 2: Change user first and last names, User logon name and display name then synchronize at DocuShare - OK
Do Not:
Change full name, user logon names, first name, and last names, then synchronize at DocuShare – This will not work, because In laymen's terms, the user account has been modified 'beyond recognition' by DocuShare.
Note: In technical terms, if customer change them at same time, DocuShare does not have a way to locate the user by RDN or by username search. Therefore, both ways will return nothing and DocuShare will treat it as a fresh new user added into LDAP sever.
Solution Updated: September 9th, 2014
Solution ID: 1268