In the Administration Menu > Account Management > LDAP Accounts > Configuration, when trying to tick the Use SSL checkbox and Apply, the checkbox gets unset.
Also when trying the Apply and Test, the test fails.
In the DSServer.stdOut, you will find errors related to the fact that the LDAP server requires SSL:
18 May 2026 11:06:06 - [Thread[Thread-34,5,main]] - com.xerox.docushare.directory.DirectoryException: Connection not open
18 May 2026 14:59:17 - [Thread[Thread-34,5,main]] - 12789444 [RMI TCP Connection(562)-10.115.3.75] ERROR com.xerox.docushare.directory - createServerContext(true,false,LCF,true): ERROR: NamingException while creating a server context. REASON: [LDAP: error code 8 - 00002028: LdapErr: DSID-0C09027C, comment: The server requires binds to turn on integrity checking if SSL\TLS are not already active on the connection, data 0, v3839 ]
18 May 2026 14:59:17 - [Thread[Thread-34,5,main]] - 12789444 [RMI TCP Connection(562)-10.115.3.75] ERROR com.xerox.docushare.directory - synchronize(String, DSHandle): DSException: User-5676, REASON: Connection not open
18 May 2026 14:59:17 - [Thread[Thread-34,5,main]] - 12789445 [RMI TCP Connection(562)-10.115.3.75] ERROR com.xerox.docushare.impl.server.BackendServerImpl - Exception in createSession credential, com.xerox.docushare.directory.DirectoryException with this message: com.xerox.docushare.directory.DirectoryException: Connection not open; nested exception is:
18 May 2026 14:59:17 - [Thread[Thread-34,5,main]] - com.xerox.docushare.directory.DirectoryException: Connection not open
13 May 2026 15:17:58 - [Thread[Thread-34,5,main]] - 959 [main] DEBUG org.apache.commons.httpclient.HttpClient - Operating system name: Windows Server 2012 R2
13 May 2026 15:17:58 - [Thread[Thread-34,5,main]] - 959 [main] DEBUG org.apache.commons.httpclient.HttpClient - Operating system architecture: amd64
13 May 2026 15:17:58 - [Thread[Thread-34,5,main]] - 959 [main] DEBUG org.apache.commons.httpclient.HttpClient - Operating system version: 6.3
13 May 2026 15:17:58 - [Thread[Thread-34,5,main]] - 960 [main] DEBUG org.apache.commons.httpclient.HttpClient - SUN 1.8: SUN (DSA key/parameter generation; DSA signing; SHA-1, MD5 digests; SecureRandom; X.509 certificates; JKS & DKS keystores; PKIX CertPathValidator; PKIX CertPathBuilder; LDAP, Collection CertStores, JavaPolicy Policy; JavaLoginConfig Configuration)
Workaroud: The workaround is to set the Use SSL field manually in the config file:
- Stop the DocuShare service
- Open <DSHOME>\config\DirectoryConfigLDAP.xml in a text editor such as Notepad++
- Change <EnableSSL> value from false to true
- Start the DocuShare service