Issue
Eform installation fails
Error message:
The DocuShare eForms installer encountered an error. Please check c:\xerox\docushare\tmp\LOSinstall.log for details.
In the log you have the following error
*** ERROR - createInstallProperties(C:\Xerox\Docushare\tmp\install_template.properties, C:\temp\install.properties): java.lang.StringIndexOutOfBoundsException: String index out of range: -1
Reason
The port 99 is being used eForms is trying to install the Cadif server on a port that is being used.
Solution
Let the installer finish after
1. Stop DocuShare.
2. Verify that dsliquidoffice.exe process is no longer running in Task Manager.
3. Open a Command Prompt window.
4. Change directory to \LiquidOffice\xmlserver\configurator.
Where is the installation directory for DocuShare. The default installation path for DocuShare is C:\Xerox\Docushare. Depending on your installation environment this path may vary.
5. Run loserver_config_app.bat. The LiquidOffice Server Configuration window will display.
6. Verify the Host entry is correct (The Host is your DocuShare Server) and click Next.
7. Select the appropriate Web Server Port for your installation by selecting the checkbox to Enable HTTP or Enable HTTPS.
Note: Verify that the port listed are correct for your server installation. The default HTTP port is 99 and the default HTTPS port is 443. If Port 99 is being blocked use another port and retest until it passes.
8. Click Next.
9. Uncheck/Disable the Automatically start server at system start time option and click Next.
Note: DocuShare will start the Liquid Office Server automatically during its Startup Sequence.
10. Uncheck/disable the Enable LDAP option and click Next.
Note: Currently the DocuShare eForms Connector does not support LDAP.
11. In the Database Connection Setup , select Microsoft SQL Server from the drop down menu for DBMS Type.
12. Host should be xxx.xxx.xxx.xxx instead of xxx.xxx.xxx.xxxMSSQLSERVER
13. Where xxx.xxx.xxx.xxx is replaced with the IP Address of your Database Server.
14. The Use Port field will display 1433.
15. Enter the appropriate Database Name, Username and Password for the DocuShare Database.
Note: During installation the default Database Name is DocuShare. Depending on your installation environment this may vary.
16. Click the Test Connection button to make sure the information you provided is ok Connection OK! message should be displayed.
Note: If a Connection Failed! message is displayed then the information that you provided in the configurator for the database is not correct. Verify all the database information you provided with your Database Administrator.
17. After the Connection test is OK, click Next.
18. Uncheck/disable the Enable Archive Database option.
Note: Currently the DocuShare eForms Connector does not support Archive Database.
19. Click Finish. The Configuration Complete message will be displayed. Click OK.
20. Start DocuShare.
21. You should now be able to access the Liquid Office Web Desktop by using http://localhost:>. For example, http://localhost:99
Solution Published: July 15th, 2014
Solution ID: 1514