Issue
DocuShare will not start because port 8080 is in use.
The BlackBerry Mobile Data Service Connection Service uses Port 8080 (the default Tomcat http port) and DocuShare also use that port for the Tomcat http port by default. Therefore, DocuShare will not start successfully. To resolve this issue BlackBerry Mobile Data Service Connection Service must use a different http port number or DocuShare will need to be configured using a different Tomcat http port
Solution
Option 1: Run BlackBerry Mobile Data Service on a Different Server
Remove the BlackBerry Mobile Data Service from the DocuShare Server and install the BlackBerry Mobile Data Service on a server that does not have a port conflict.
Option 2: Change the Tomcat HTTP Port Number that BlackBerry Mobile Data Service Connection Service uses
Contact BlackBerry Product Support for information on how to change the http port 8080 (the default Tomcat http port) to listen on another port number that is not in use on the server.
Option 3: Change the Tomcat HTTP Port Number that DocuShare uses
Note: You must be an administrator to perform this solution
Note: This solution requires that you stop DocuShare.
From the DocuShare Server,
1. Stop the DocuShare service by using either the stop_docushare command line utility or stop DocuShare if you are running it as a service by using the Services Administrative Tool.
2. Open a command prompt window.
3. Type cd Xerox\Docushare\bin directory
Note: The installation path may vary depending on your environment
4. Type dssetup and then press Enter.
5. Change the value in the Tomcat http port number [8080] by typing a new port number that is not in use on your server. For example 8081 (if this port is free).
Note: If you are not sure which ports are in use on the server contact DocuShare Technical Support at 1-800-835-9013 or from another command prompt window type netstat –anop tcp to list the ports in use on the server.
6. Once you have changed the Tomcat http port number, press Enter to accept all the other values.
7. Once the DocuShare command line configuration tool has successfully updated the values and you are returned to the command prompt.
8. Start the DocuShare service by using either the start_docushare command line utility or start DocuShare if you are running it as a service by using the Services Administrative Tool.
9. Wait for DocuShare to complete it start up sequence and try accessing the web ui
Note: For a complete list of all the ports that BlackBerry Mobile Data Service Connection Service uses, refer to the 3rd party software vendor.
Solution Updated: August 11th, 2011
Solution ID: 421