The system cannot find the path specified error displayed in the web browser when trying to upload a document

Note: This applies to DocuShare 6.6.1 Only.

Issue

When any user tries to upload a document to DocuShare a white webpage is displayed with the error "The system cannot find the path specified"

No stack trace is listed and nothing shows in the logs.

Reason / Possible Case

The \temp and/or the \tmp is missing.

Solution

•  Stop DocuShare

2. Recreate the {dshome}\temp and/or {dshome}\tmp directory.

Where {dshome} is replaced with the installation directory for DocuShare. The default installation path is C:\Xerox\Docushare. Depending on your installation environment the path may vary.

•  Start DocuShare

4. Try uploading a document again.

Note: Investigate why the temp and/or tmp directory was removed. Please refer to the link below for suggested Virus Scanning settings for Servers running DocuShare.

Note: This issue does not occur in DocuShare 7, the tmp directory is recreated on startup if it is missing.

Solution Published: October 21, 2019

Solution ID: 2005

Reference case 135321