Issue
When configuring content intake socket(s) the following error will appear if the information provided is incorrect:
Caught this exception: com.xerox.docushare.DSException with this message: Unknown error.
Solution
Confirm the following:
1. The User handle is case sensitive and must appear exactly as displayed. Example: User-2
2. The Collection is case sensitive and must be entered exactly as displayed. Example: Collection-XX.
3. The Watch directory must be accessible and have appropriate permissions set, because DocuShare will attempt to access and requires read/write to the directory to be able to Save the changes.
4. If DocuShare is accessing a UNC path on another Server, it may not have access to it if the Service is running as the Local System Account. Permissions can be changed on the share to allow the System Account from the DocuShare server to have access or change the Account that runs the DocuShare service to another “Domain Admin Service Account†that has permissions.
Solution Updated: March 13th, 2012
Solution ID: 1040
Keywords: DSException withthis message
Unknownerror