Note: This applies to DocuShare 6.5.x
Issue
The DocuShare Windows Server Application event log displays the following error:
Log Name: Application
Source: DiSH
Date: date/time
Event ID: XXXX
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ServerName
Description:
Failed to provide a license for IDOLPROXY to client 127.0.0.1:9002. License file does not contain the specified license
Solution
1. Stop DocuShare.
2. Open a command prompt window.
3. Change into the \bin directory
Where is replaced with the installation directory for DocuShare. The default installation path is C:\Xerox\Docushare. Depending on your installation environment the path may vary.
4. Type idoltool -s resetlicense and press Enter
Example:
C:\Xerox\Docushare\binidoltool -s resetlicense
-------
Running idoltool -s resetlicense
resetting license data for IDOL and its components...
resetIdolLicenseData: deleting contents of C:\Xerox\Docushare\IDOLServer\IDOL\license
resetIdolLicenseData: deleting contents of C:\Xerox\Docushare\IDOLServer\IDOL\uid
resetIdolLicenseData: deleting contents of C:\Xerox\Docushare\IDOLServer\IDOL\content/license
resetIdolLicenseData: deleting contents of C:\Xerox\Docushare\IDOLServer\IDOL\content/uid
resetting DiSH license...
Resetting C:\Xerox\Docushare\IDOLServer\DiSH...
resetlicense: Done.
5. Start DocuShare
6. Verify the error no longer displays in the application event log.
Solution Updated: October 1st, 2014
Solution ID: 670