Issue
When sending a message using email agent, any file format that is attached results in the object being given a .dat file extension.
The content type for the file shows Executable File (.exe) - application/octet-stream.
Note: The same file can be uploaded through the web UI and keeps its file association.
The following stack trace error is displayed in the \logs\MailAgent.stdOut log file.
Where is replaced with the installation directory for DocuShare. The default installation path is C:\Xerox\Docushare. Depending on your installation environment the path may vary.
11 Dec 2012 10:39:48 - [Thread[Thread-75,5,main]] - 1083603616 [Thread-23] DEBUG mailagent - **** Inside
processForMailUploadAttachment with part: com.sun.mail.imap.IMAPBodyPart@353b2f5c that has content type:
application/ms-tnef; name=winmail.dat
Solution
Verify that the email client is not sending using TNEF format. If email client is sending using TNEF format it must be disabled.
Note: Please refer to the Microsoft website at _http://www.microsoft.com for additional information. Search for How e-mail message formats affect Internet e-mail messages in Outlook or article 290809.
Solution Published: December 17th, 2012
Solution ID: 1246