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Error: Couldn’t initialize the dynamic crypto class

Updated

Issue

The following error will be displayed in the Xerox\Docushare\Logs\Tomcat.stdOut

[Thread[Thread-19,5,main]] - jp.co.fujixerox.docushare.amber.DSWebSystemException: Couldn't initialize the dynamic crypto class; nested exception is:

Possible Cause / Reason

When DocuShare Content Encryption is enabled you will not be able to open encrypted DocuShare objects until you have the DocuShare encryption license key applied to your DocuShare server. If you try to open an encrypted object an Error 500 displayed in the client and Error 500 or 700 displayed in the browser.

Solution

Content Encryption option is only available for DocuShare CPX. It requires an update for cryptocontent to be applied to the DocuShare Server and a new license key to be issued with the Content Encryption option enabled.

Note: If you require Content Encryption and do not have it, the DocuShare Sales Team will need to be contacted at 1-800-735-7749.

Note: If a license key without encryption is applied then content that is uploaded to DocuShare while the non-encryption license is applied will not be encrypted. Any content that was uploaded while content encryption was enabled will not be accessible; it will display a 500 or 700 error in the browser or client when trying to check them out or save them.

1. How to determine if the Content Encryption update has been applied to a DocuShare Server

From the DocuShare Server,

  1. Open Windows Explorer and browse to the \config directory.

Where is replaced with the installation directory for DocuShare. The default installation path is C:\Xerox\Docushare. Depending on your installation environment the path may vary.

  1. Open the DSCommon.properties file in a text editor such as NotePad.
  2. Look for an entry in the file called PatchesInstalled= -Update, cryptocontent

Note: If you see the cryptocontent listed in the Patches Installed then it has been installed.

2. How to determine if Content Encryption is enabled in the license key on the DocuShare Server

From the DocuShare Server,

a. Log into DocuShare as admin

b. Click on Admin Home| Site Management | License. The license page will be displayed.

c. On the License Page look for the heading Services Enabled.

d. A list of services enabled by the license key applied to your server will be displayed, look for Content Encryption in the list.

Note: The DocuShare Licensing Team and the DocuShare Technical Support Team (1-800-835-9013) have License key decoders that can decode your license key for you if cannot determine if Content Encryption is listed as an enabled service.

3. How to determine if Content Encryption is enabled on DocuShare Server

  1. From the Administration menu, click Site Management | Site Configuration.

  2. In the Enable Content Encryption field, select Yes to enable.

Solution Updated: July 26th, 2012

Solution ID: 328

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