Issue:
DocuShare will not start because the IDOL Server fails to start.
The following error is displayed in the Xerox\Docushare\logs\idolserver.stdOut file:
Note: The path to your installation may vary depending on your installation environment.
23 Sep 2009 18:35:43 - [Thread[Thread-14,5,main]] - 23/09/2009 18:35:43 [0] Engine [content] state : FAILED (no process detected)
23 Sep 2009 18:35:45 - [Thread[Thread-14,5,main]] - 23/09/2009 18:35:45 [0] Warning : Error found in content component log : "23/09/2009 18:32:11 LICENSE: Error: Your product ID does not match this configuration"
Solution:
Note: You must be a Windows Administrator to perform this solution.
1. Stop DocuShare (if it is not already stopped)
2. Open a Command Prompt window
3. Change into the Xerox\Docushare\bin directory
4. Type idoltool and press Enter
5. Type resetserver all and press Enter
6. When prompted “Do you want to reset content data? [y/n] type n and press Enter
Warning: If you type y (yes) when prompted “Do you want to reset content data then the indices will be removed and you will need to do a dsindex index_all when this solution is complete
Example:
D:\Xerox\Docushare\bin>idoltool
-------
Running idoltool
>resetserver all
Resetting D:\Xerox\DS652\IDOLServer\DiSH...
Resetting D:\Xerox\DS652\IDOLServer\IDOL...
Resetting D:\Xerox\DS652\IDOLServer\FileSystemFetch...
Do you want to reset content data?[y|n]: n
Resetting D:\Xerox\DS652\IDOLServer\IDOL\content...
resetserver: Done.
7. Type exit and press Enter to exit the idoltool.
8. Start DocuShare