Note: This applies to DocuShare 6.5.3
Note: This applies to Windows 2008 R2
Issue
The DocuShare 6.5.3 Host ID keeps changing every time you reboot the Windows 2008 R2 Server.
Reason/Cause
The Host ID changes at reboot because the Windows 2008 R2 Server has the link-layer enabled by default and this feature creates other dynamic MAC addresses on the Server. Therefore, changing the Host ID.
Solution
This issue is fixed by apply DocuShare 6.5.3 Patch 4.
Note: Patch 4 is available at http://www.support.xerox.com/support/xerox-docushare/downloads/enca.html?operatingSystem=win7 or https://docushare.xerox.com/doug/dsweb/View/Collection-13864
Warning: The server must be licensed first. If it is not licensed then the software will pick a MAC address randomly. The host ID will NOT stay fixed until the server is licensed.
Note: For detailed instructions on How To Install Updates and Patches click the solution link listed at the bottom of the page.
Solution Updated: November 17th, 2011
Solution ID: 798
AR: 0025090 (Fixed in DS6.5.3 Patch 4)