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How to Remove the DocuShare Service

Updated

Note: This solution is valid for DocuShare 4.x, 5.x, and 6.x.

Note: This solution will require you to stop DocuShare.

Note: You must be an administrator to perform this solution.

Note: Solution steps are based on the Windows 2003 Server and DocuShare 6; however, the solution applies to all supported Windows versions and DocuShare 4.x, 5.x, and 6.x.

Prerequisite:

  • You must know the Host ID of your server before performing this solution. You can find the Host Id of the server by opening a command prompt window and from the Xerox\DocuShare\bin directory type start_docushare env. This will display the host ID for your DocuShare Server.

From the DocuShare Server,

  1. Stop the DocuShare service by using either the stop_docushare command line utility or stop DocuShare if you are running it as a service by using the Services Administrative Tool.
  2. Click on [Start] and select [Run]. The Run window will be displayed.
  3. In the Open: field type cmd. The cmd.exe window will be displayed.
  4. Type cd Xerox\Docushare\bin directory (the installation path may vary depending on your environment)
  5. Type start_docushare –remove HostID -name "Docushare 6 – Host ID" then press [Enter].

Note: Where HostID is the DocuShare server HostID and DocuShare 6- HostID is the service name displayed in services.

  1. You will be returned to the command prompt
  2. Close the command prompt window.
  3. Click on the [Start] button, highlight Settings and Select [Control Panel]. The Control Panel window will be displayed.
  4. Click on the [Administrative Tools] icon and then select [Services]. The Services window will be displayed.
  5. Browse through the list of Services, you should no longer see the DocuShare Service listed.
  6. Start the DocuShare service by using the start_docushare command line utility from the Xerox\DocuShare\bin directory.

Note: When using the start_docushare command in the command prompt window you will need to leave the command prompt window open for DocuShare to remain running.

Note: You will need to wait a few minutes for DocuShare to finish its start up routine.

  1. Once DocuShare has started, bring up the webpage in your browser to be sure you can access it ok.

Note: If you need to install/add the DocuShare Service to Services. The command is start_docushare –install HostID -name "Docushare 6 – Host ID". Where HostID is the DocuShare server’s Host ID and where Docushare 6 is the version of DocuShare installed. There is a Knowledge Base solution with the complete steps for Installing the DocuShare Service

Solution Updated: July 29th, 2014

Solution ID: 300