License Exception: Invalid License Error Is Displayed When Trying To Add Content

Note: This applies to DocuShare 6.x and higher.

Note: You must be the DocuShare Administrator to perform this solution.

Issue

After an upgrade or migration, when a user tries to add content to DocuShare the following error is displayed.

License Exception: Invalid License or No Licenses, or License Expired

Reason / Possible Cause

This error can happen if the site was not properly licensed after completing the upgrade procedure.

To verify the DocuShare Site is licensed and valid:

a. Log into DocuShare as admin.

b. Click Admin Home | Site Management | License. The Server License Management page will display.

c. Verify the License section is displaying your license string, that the effective dates are valid.

Note: If the License section is blank then no license has been applied.

d. If the license information displayed is:

· Unlicensed and Not Valid - Follow the solution steps listed below.

· Licensed and Valid - Contact DocuShare Technical Support at 1-800-835-9013 for further instructions on troubleshooting the issue.

Solution

1. Obtain a new license string.

Note: Refer to the How To Obtain a License String solution listed at the bottom of this solution for detailed information.

2. Apply the License string.

Note: Refer to the How To Apply a New License String / Key in DocuShare solution listed at the bottom of this solution for detailed information.

Solution Published: July 15^th, 2013

Solution ID: 1344