Note: This applies to DocuShare Drive (DSDrive).
Issue
When attempting to use the map server option in DSDrive a Location is not available pop up window is displayed with the following message.
X:\ is not accessible
The service being accessed is licensed for a particular number of connections. No more connections can be made to the service at this time because there are already as many connections as the service can accept.
Reason/ Possible Cause
The fast user switching option is being used. If more than one user account is logged into a workstation this error can occur.
Solution
Only one connection is supported, DSDrive is working as intended.
To resolve the issue do one of the following:
Log off of all other user accounts and log in again.
Reboot the workstation and log in with one user account.
Note: When changing user accounts in future log off and log in with the new account, do not use fast user switching option if using DSDrive.
Solution Updated: September 20, 2019
Solution ID: 1846
Keywords:
dsdrive not accessible
dsdrive licensed
particular number of connections