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Multiple Entries are shown in The Change History When a User Accesses a PDF file

Updated

Note: This applies to DocuShare 6.5.3 (and earlier).

Issue

In DocuShare 6.5.3 large PDF files could have several entries for a single file load in the Access/Change History Reports and tomcat log files.

The Change History on the PDF will display entries similar to the example below after a user clicks on a PDF to view it.

Example:

11/08/13 01:12 PM Content Accessed user_guide.pdf Guest

11/08/13 01:12 PM Content Accessed user_guide.pdf Guest

11/08/13 01:12 PM Content Accessed user_guide.pdf Guest

11/08/13 01:12 PM Content Accessed user_guide.pdf Guest

11/08/13 01:12 PM Content Accessed user_guide.pdf Guest

11/08/13 01:12 PM Content Accessed user_guide.pdf Guest

11/08/13 01:12 PM Content Accessed user_guide.pdf Guest

11/08/13 01:12 PM Content Accessed user_guide.pdf Guest

11/08/13 01:12 PM Content Accessed user_guide.pdf Guest

11/08/13 01:12 PM Content Accessed user_guide.pdf Guest

Reason/ Possible Cause

DocuShare does byte serving on PDF files. When there is a large PDF DocuShare writes an access point for the file as it retrieves pages (bytes of data). This behavior causes the DocuShare logs and access reports to display Content Accessed for each of the pages (bytes) served up.

Solution

This is working as designed in pre 6.6.1 versions of DocuShare.

Note: This reporting behavior was changed in DocuShare 6.6.1 and now shows a Single Content Accessed for PDF’s no matter how large.

Solution Published: November 12th, 2013

Solution ID: 1402