Note: This solution applies sites that have Print and Email and feature enabled.
Note: This applies to DocuShare 6.6.1 and higher.
Issue
The Print and Email feature was installed but is not an available option in the Edit Selected Dropdown list.
Note: DocuShare 6.6.1 Update 1 will not overwrite existing Print and Email Add-On. If your DocuShare site has the DocuShare Print & Email Add-on installed we recommend installing the latest build of the DocuShare Print and Email Add-on Build_20130425. This new build is compatible with the Update 1 language packs. This information is also included in Release notes.
Solution
1. Verify that the Print and Email Add-On has been applied.
To verify that the Print and Email Add-On has been applied:
- Open Windows Explorer and browse to \amber\templates\en\system directory.
Where is replaced with the installation directory for DocuShare. The default installation path is C:\Xerox\Docushare. Depending on the installation environment the path may vary.
- Open the editSelectedMenuMessages.vdf in a text editor.
- Search for the word email in the file.
- The following two entries should be found in the file.
Entry 1:
if ( (this.form.choose.options[this.form.choose.selectedIndex].value=='PRINT') || ((typeof this.form.choose2!='undefined') &&
(this.form.choose2.options[this.form.choose2.selectedIndex].value=='PRINT')) ){
this.form.action = '${request:config:abs_path}printemail/PrintSelected.jsp';
return true;
} else
if ( (this.form.choose.options[this.form.choose.selectedIndex].value=='EMAIL') || ((typeof this.form.choose2!='undefined') &&
(this.form.choose2.options[this.form.choose2.selectedIndex].value=='EMAIL')) ){
this.form.action = '${request:config:abs_path}printemail/EmailSelected.jsp';
return true;
} else
if ( (this.form.choose.options[this.form.choose.selectedIndex].value=='PRINT') || ((typeof this.form.choose2!='undefined') &&
(this.form.choose2.options[this.form.choose2.selectedIndex].value=='PRINT')) ){
this.form.action = '${request:config:abs_path}printemail/PrintSelected.jsp';
return true;
} else
if ( (this.form.choose.options[this.form.choose.selectedIndex].value=='EMAIL') || ((typeof this.form.choose2!='undefined') &&
(this.form.choose2.options[this.form.choose2.selectedIndex].value=='EMAIL')) ){
this.form.action = '${request:config:abs_path}printemail/EmailSelected.jsp';
return true;
} else
if ( (this.form.choose.options[this.form.choose.selectedIndex].value=='PRINT') || ((typeof this.form.choose2!='undefined') &&
(this.form.choose2.options[this.form.choose2.selectedIndex].value=='PRINT')) ){
this.form.action = '${request:config:abs_path}printemail/PrintSelected.jsp';
return true;
} else
if ( (this.form.choose.options[this.form.choose.selectedIndex].value=='EMAIL') || ((typeof this.form.choose2!='undefined') &&
(this.form.choose2.options[this.form.choose2.selectedIndex].value=='EMAIL')) ){
this.form.action = '${request:config:abs_path}printemail/EmailSelected.jsp';
return true;
} else
if (this.form.choose.options[this.form.choose.selectedIndex].value != 'None'){
this.form.action = '${request:config:cmd_base}ProcessMultipleCommand';
return true;
}
" />
Entry 2:
- If the entries are not found, install the Print and E-mail add on again.
2. Verify if site has been customized.
To verify if the site has been customized:
- Open Windows Explorer and browse to \amber\templates directory.
Where is replaced with the installation directory for DocuShare. The default installation path is C:\Xerox\Docushare. Depending on the installation environment the path may vary.
- Verify if a local folder exists.
- If a local folder exists, open it.
- If there is a file named editSelectedMenuMessages.vdf in the folder open it in a text editor.
- Search for the word email (The entries listed in the examples in step 1d above should be found).
- If Print and Email entries are not found in the customized editSelectedMenuMessages.vdf file then they will need to be added.
Solution Published: April 23, 2020
Solution ID: 1404