Note: This applies to DocuShare 6.x and 6.5.3 (no patches)
Issue
After a User and all their contents/objects have been deleted by a DocuShare administrator. The content/objects display in the trashcan with the owner as admin and they appear to be ok. However, if the content/objects are restored only hyperlinks to User-2 (Services/User-2) are displayed not the restored document objects.
Cause
This issue is caused when the default value for Background Delete Chunk Size in Admin Home | Services and Components | Database is changed. (The default value is 1) The value is displayed in the \config\JDBCPropertyBean.properties file as deleteJobStepSize=
Note: The deleteJobStepSize= line will not be displayed in the JDBCPropertyBean.properties file if the value is set to the default and never changed. The deleteJobStepSize= line is only added after a change has been made to the Background Delete Chunk Size value in Admin Home.
Solution
This bug can be prevented if the DocuShare Administrator does not change Background Delete Chunk Size value in Admin Home (value must be set to 1).
To prevent this bug in the future set the Background Delete Chunk Size value to 1.
1. Log into DocuShare as admin
2. Click Admin Home | Services and Components | Database
3. Change the value in the field next to Background Delete Chunk Size to 1
4. Click the Apply button
Solution Published: April 30th, 2010
AR 0023256