A known issue in the DocuShare 4.0.1 installer can cause the host name for the SMTP Mail Gateway to be overwritten with smtp.something.com when upgrading the server from DocuShare 3.1 to 4.0.1.
To Restore SMTP Mail Gateway Host Name on Subscription Services Page after Completing Upgrade to DocuShare 4.0.1:
- Login to the DocuShare Server with Admin access.
- Click on [Admin Home] on the toolbar. The DocuShare Administration window will be displayed.
- Click on the [+] next to Service and Components to expand the section.
- Click on [Subscription] link. The Subscription Page will be displayed.
- Replace smtp.something.com in the SMTP Mail Gateway field with the correct host name of your SMTP mail server.
NOTE: Contact your System Administrator if you do not know the SMTP mail server host name.
- Click on [Apply] at the bottom of the Subscription Services window.
- Click on [Send Test Message] to verify the DocuShare server can connect to your SMTP mail server.
- Log out of DocuShare.