SmartDocumentTravel Fails to Upload and DSClient posts Error Code 10060 During Server Mapping
Issue
Background applications such as Smart Document Travel, Content Intake Manager (CIM), DocuShare Drive (DSDrive), etc. stop processing or fail to log in.
Possible Cause / Reason
The issue is related to the DocuShare Governor where it will stop processing a “background application†if a Queue is unattended and it reaches 300 Events. SmartDocumentTravel and DSClient are considered background applications similar to CIM so those are paused or blocked until the queue goes below 300. The Web UI is not a background application and would not block or hang until the queue become 100% full with 1000 Events.
Solution
From the command prompt in the \bin directory, run the following two commands:
diagevent blocking
diagevent summary all
If there are any queues with more than 300 events ensure the Service for that Queue is still running and processing jobs. If it is no longer processing jobs, investigate that Service (Subscription, Indexing, etc.) and correct the problem so the jobs are able to be processed.
Solution Published: January 4th, 2012
Solution ID: 1013
Keywords: Error code 10060
SmartDocumentTravel
SDT