Note: This applies to DocuShare 6.5.2 and below
Note: In DocuShare 6.5.3 when an email is sent the recipients are listed in the BCC field with a default value of 500. If you had 501 recipients, there would be 2 emails sent (one with 500 the other with 1). In previous versions DocuShare sent an email notification to each individual.
Issue
If the SMTP (email) server has a send email limit restriction set, then emails that are larger than the restriction limit will be rejected by the SMTP Server.
For Example:
If the SMTP restriction limit is set to reject 500 or more recipients then if DocuShare has a subscription that has 500 or more recipients the request will be rejected by the SMTP server.
Note: The SMTP (email) server may also be posting an error in its logs such as “Too many recipients specifiedâ€. This error may vary depending on the environment.
Solution
Modify the Subscription.properties files maxEmailRecipients= value.
To modify the subscription.properties file:
1. Open Windows Explorer
2. Browse to the \config directory
3. Make a copy of the subscription.properties file and rename it subscription.properties_orig
4. Open the subscription.properties file in a text editor such as Notepad.
5. Add the following entry to the bottom of the file maxEmailRecipients=
6. Place a value after the = sign that your email server supports
Example: maxEmailRecipients=500
7. Save the changes
8. Restart DocuShare