Issue
When a user logs into DocuShare, the page loads in basic HTML. Other users or the admin do not see this issue.
Solution
If the customers site configured to use themes, check the users profile to verify if it has an associated theme or compare this profile theme to an account that is working properly.
1. Login as admin.
2. Select Users & Groups, search for the user in question.
3. Select the user to view the properties.
4. From the User’s View Properties page, select the Themes option on the left.
5. Select the radio button next to the appropriate theme.
6. Click the Apply button.
Solution Published: May 4th, 2012
Solution ID: 1111