Note: Applies to DocuShare 6.5.x and above.
Issue
Unable To Login After Changing Password
Example of the error that is displayed in the DocuShare Web UI:
System Error
Top of Form
| Error Code: 668 |
| An error has occurred with the Cryptographic key. |
Bottom of Form
Possible Cause and\or Reason:
This can happen if the user uses 3 exclamation marks (!) at the beginning of the password.
For example: !!!newpassword
This pattern of 3 ! characters at the beginning of the password are the only ones not allowed. There are no other characters that are not allowed and the ! by itself is allowed just not 3 at the beginning of the password. This was introduced post DocuShare 6.0.1.
Note: For password security reason we are not allowed to release any further details about password policies.
Solution
Use a password that does not begin with 3 ! characters.
Solution Published: August 20th, 2012
Solution ID: 1173
Keywords: 668
Cryptographic
Key
Exclamation
!