NOTE: This solution applies to DocuShare Windows Client Version 3.1 and above. This only happens when the user installing the DocuShare Windows Client Software has a pre-existing directory called: C:\Documents and Settings\\My Documents\DocuShare When the DocuShare 3.1 Windows client software is installed it creates a directory structure on the PC to store information. This directory is C:\Documents and Settings\My Documents\DocuShare. It hides the files that it stores in this directory. If however, there was a pre-existing DocuShare directory on this workstation, in this exact location, then the files that have previously been stored here also become hidden. In order to access these files: Open a MS-DOS command prompt. Click on [Start], point to [Programs], select [Accessories] and then click on [Command prompt]. Modify the directory. From the prompt, type: cd \Documents and Settings\\My Documents\Docushare and press [Enter] on the keyboard. Type: dir h and press [Enter] to list hidden files. Use the MS-DOS 'move' command to move the pre-existing files to a different directory (move \). Type: move \filename C:\newdirectory and press [Enter]. Repeat this process for all files that you find there.