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Symantec Endpoint Protection does not allow DocuShare to Start

Updated
Issue
Symantec listens on Port 8005 (the default Tomcat Server Port) and DocuShare also use that port for the Tomcat Server Port by default. Therefore, DocuShare will not start successfully. To resolve this issue Symantec must use a different port number to listen on for Tomcat or DocuShare will need to be configured to have the Tomcat Server Port listen on a different Port number.

Solution
This solution information is based off Symatec EndPoint Protection version 11.0

Option 1: Change the Tomcat Server Port Number that Symantec uses

Contact Symantec Product Support for information on how to change the Port 8005 (the default Tomcat Server Port) to listen on another port number that is not in use.

Option 2: Change the Tomcat Server Port Number that DocuShare uses

NOTE: You must be an administrator to perform this solution

NOTE: This solution requires that you stop DocuShare.

From the DocuShare Server,
  1. Stop the DocuShare.
  2. Open a Command Prompt window.
  3. Change into the \bin directory. Where is replaced with the installation path for DocuShare. The default installation path is C:\Xerox\Docushare. The path may vary depending on your installation environment.
  4. Type dssetup and then press Enter.
  5. Change the value in the Tomcat server Port number [8005] by typing a new port number that is not in use on your server. For example 8006 (if this port is free). If you are not sure which ports are in use on the server contact DocuShare Technical Support at 1-800-835-9013 or from another command prompt window type netstat –anop tcp to list the ports in use on the server.
  6. Once you have changed the Tomcat server Port Number, press Enter to accept all the other values.
  7. Once the DocuShare command line configuration tool has successfully updated the values and you are returned to the command prompt.
  8. Start the DocuShare.
  9. Wait for DocuShare to complete it start up sequence and try accessing the web ui.
Note: For a complete list of all the ports that Symantec Endpoint Protection uses, refer to the 3rd party software vendor.


Solution Updated: August 11th, 2011

Solution ID: 307