Issue
While opening any pdf files from DocuShare site (web UI) the following error is displayed.
“There is a problem with Adobe acrobat reader if it is running please exit and try again”
Reason / Possible Cause
This has been known to happen if there is a Network device such as a load balancer that is using PDF compression or caching files when transferring data.
Solution
If there is any device using PDF compression or caches please disable it to see if it resolves the issue.
Solution Published: March 14, 2018
Solution ID:1932