Issue
DocuShare will not start after switching nodes in a cluster environment.
The following error is displayed in the \logs directory:
Where is replaced with the installation directory for DocuShare. The default installation path is C:\Xerox\DocuShare. Depending on your installation environment the path may vary.
04 Nov 2014 08:23:22 [Thread-66] INFO - MonitorServerImpl$ProcessRunner.run: _sCommandLine = >AutonomyIDOLServer.exe<
04 Nov 2014 08:23:22 [Thread-66] INFO - _sEnv = null
04 Nov 2014 08:23:22 [Thread-66] INFO - MonitorServerImpl$ProcessRunner.run: _sWorkingDir != null
04 Nov 2014 08:23:22 [Thread-66] INFO - Got a generic exception: java.io.IOException, Details: Cannot run program "AutonomyIDOLServer.exe" (in directory "E:\Xerox\Docushare\IDOLServer\IDOL"): CreateProcess error=14001, The application has failed to start because its side-by-side configuration is incorrect.
Reason / Possible Cause
The 2005 and 2008 Microsoft C++ libraries were not installed on all the cluster servers (nodes). The C++libraries are a prerequisite for DocuShare installations.
Solution
If your target servers are 64 bit, install both the 32 bit and the 64 bit versions of each of the C++ libraries (that is, four installers).
Note: Both the 2005 and 2008 libraries are available on the DocuShare install media at cpx\platform\Windows\vcredist_x86 for the 32 bit version, and at cpx\platform\Windows\vcredist_x64 for the 64 bit version. For the web (download) DocuShare installer image they are located at Windows\vcredist_x86 and Windows\vcredist_x64 in the unzipped location.
Solution Updated: June 13, 2016
Solution ID: 1603