How To Verify the Data Retention Value for Access Tracking
Warning: It is very important to check the data retention value matches the old server if you are moving to a new DocuShare server or install because if a customer changed the default value to a higher number of days or infinite days on the old server and does not make the appropriate changes on the new install, it will start purging the access data that is older than 365 days when DocuShare is first starting up on the new server. Also, in addition to deleting access tracking data (which may be critical for some customers), it may result in database transaction log to get full and bog down DocuShare.
To verify the Access Data Retention value:
1. Log into DocuShare as admin.
2. Click Admin Home | Site Management | Access Tracking. The Access Operation Tracking page displays.
3. Scroll to the bottom of the page, check the value in the field labeled Monitor Access Data and Access Data Retention.
Note: There is an internal timer that gets reset every time these values are changed. The data gets flushed from the Access_Table whenever those values are changed.
Note: The default value on a fresh install is 365 days.
Examples:
Changing the Access Data Rendition value to 180 days will flush the oldest data at the next check interval which is the value of the Monitor Access Data (default check time is every 1.6 minutes) leaving the desired 180 days’ worth of data.
Solution Updated: November 21, 2012
Solution ID: 1198