Problem
Routing emails are not being received.
The following entry was displayed in the \config\WorkflowServer.stdOut log file.
21 Apr 2014 12:07:24 - [Thread[Thread-60,5,main]] - INFO ;#RoutingUtil# email sent to User-101 for task 5200868 Completionfrom null null;2014-04-21 12:07:24,627;[DWE Thread Pool 17]
21 Apr 2014 12:07:24 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): dw.smtp = srvex01:25
21 Apr 2014 12:07:24 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): smtpServer = srvex01, smtpPort = 25
21 Apr 2014 12:07:24 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): Missing sender name
21 Apr 2014 12:07:24 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): msg.getAllRecipients():
21 Apr 2014 12:07:24 - [Thread[Thread-60,5,main]] - abc@123.com
21 Apr 2014 12:07:24 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): before Transport.send(msg) to abc@123.com
21 Apr 2014 12:07:24 - [Thread[Thread-60,5,main]] - DSNotificationTaskImpl.perform(): javax.mail.internet.AddressException: Empty address in string ``''
Reason / Possible Cause
This error will occur if the FROM field is empty.
Solution
Change the admin email address using one of the following methods:
1. Use the dssetprop utility.
a. Open a Command Prompt window.
b. Change into the \bin directory.
Where is replaced with the installation directory for DocuShare. The default installation path is C:\Xerox\DocuShare. Depending on your installation environment the path may vary.
c. Type dssetprop Server adminEmail new.email@domain.org and press Enter.
Example:
C:\Xerox\Docushare\bin>dssetprop Server adminEmail abc@123.com
-------
Running dssetprop Server adminEmail abc@123.com
28 Apr 2015 13:04:41 INFO - Done.
2. Use dssetup to change the value.
a. Stop DocuShare.
b. Open a Command Prompt window.
c. Change into the \bin directory.
Where is replaced with the installation directory for DocuShare. The default installation path is C:\Xerox\DocuShare. Depending on your installation environment the path may vary.
d. Press Enter to accept the values until you get to the DocuShare admin email address value.
e. Change the value to the new admin email address.
f. Press Enter to accept all other values.
g. Once changes have been made a success message will be displayed.
Note: You may also need to double check that the \config\ Changing this entry manually will require a restart of DocuShare.
Solution Published: April 28th, 2015
Solution ID: 1486
Keywords: Empty address in string