Problem description
DocuShare server can be accessed through web browser correctly.
Mobile client for Android phones are working.
Mobile client for Apple devices are not.
Solution
Ensure DocuShare Enterprise server has HTTP SSL configured.
The iOS application REQUIRES the DocuShare connection to be secured with SSL.
From https://apps.apple.com/us/app/xerox-docushare/id634680521
Dec 4, 2023 Version 2.1.14
iPhone
Requires iOS 16.2 or later.
iPad
Requires iPadOS 16.2 or later.
Jul 16, 2024 Version 2.1.15
Fixes login with custom LDAP domain.
Please note: When filling out the domain value in the iOS configuration the domain must match the one configured in DocuShare (it is case sensitive).
Reference ID: 93 886
Keywords: mobile client system requirements https