Why the Android App May Show Two Login Screens

  Overview

Some Android users may see a fingerprint prompt followed by two sign-in screens when opening the DocuShare mobile app. This behavior can occur when the app checks whether the DocuShare site uses SAML single sign-on before presenting the standard username and password screen.

For sites that use standard DocuShare credentials instead of SAML, this sequence is expected behavior. The second sign-in screen is the screen where the user completes authentication.

  Applies To

  Symptoms

• A fingerprint or biometric prompt appears first.
• An initial sign-in screen opens after biometric approval.
• A second sign-in screen then appears asking for the DocuShare username and password.
• The app is still able to complete sign-in after the credentials are entered on the second screen.

  Why This Happens

The Android app first determines whether the connected DocuShare site is configured for SAML single sign-on. If the site is not using SAML, the app then transitions to the standard credential sign-in screen.

Because those are two different sign-in paths, users on non-SAML sites can see two screens in sequence. This is a product behavior difference between SAML-based sign-in and standard username/password sign-in, not a login failure by itself.

  NOTE: If your DocuShare site uses standard credentials, the second screen is the expected screen for entering the username and password.

  What Users Should Do

1. Open the DocuShare Android app. If biometric unlock is enabled on the device, approve the fingerprint or biometric prompt first.
2. Wait for the sign-in flow to complete its initial check. The first screen may appear briefly while the app determines whether the site uses SAML sign-in.
3. Enter your DocuShare username and password on the second sign-in screen. For non-SAML sites, this is the screen that completes sign-in.
4. Continue into the app after authentication succeeds. No additional troubleshooting is required if sign-in completes normally after the second screen.

  When to Contact Your Administrator or Support

• The app loops repeatedly between sign-in screens and never reaches the app home screen.
• Your organization expects SAML single sign-on, but the app still asks for a username and password.
• The site URL configured in the app may be incorrect or outdated.
• The second sign-in screen rejects valid credentials or fails unexpectedly.

  Additional Guidance

If your organization wants a simpler single-screen mobile sign-in experience for non-SAML environments, that would require a product enhancement rather than a support fix.

If you are unsure whether your site uses SAML single sign-on or standard DocuShare credentials, confirm the expected sign-in method with your DocuShare administrator.