Issue
The \logs\Conversion.stdError file displays the following error.
Where is replaced with the installation directory for DocuShare. The default installation path is C:\Xerox\Docushare. Depending on your installation environment the path may vary.
Exception in thread "Thread-2" java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\OpenOffice.org 3\URE\bin\jpipe.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform
Reason / Possible Cause
DocuShare running in 64 bit mode is unable to load a 32-bit dll file from Open Office.
Solution
Downgrade the conversion service to run in 32-bit mode instead of 64-bit mode by applying the following update.
· For DocuShare 7.0.0 server
https://docushare.xerox.com/doug/dsweb/Get/Document-73543/ds700-32bitconversion-v10.1.1-windows.zip
· For DocuShare 6.6.1 server with older IDOL v7 (recommend customers to update)
https://docushare.xerox.com/doug/dsweb/Get/Document-47568/ds32bitconversion-v7.5.13-windows.zip
· For DocuShare 6.6.1 server with newer IDOL v10
https://docushare.xerox.com/doug/dsweb/Get/Document-67453/ds32bitconversion-v10.1.1.a-windows.zip
· For 6.6.1
https://docushare.xerox.com/doug/dsweb/View/Collection-14175
DocuShare 6.6.1 32bit Conversion Service for Windows 64bit Patch
AR 24536: The "View in PDF" is not displayed when DocuShare runs on Windows 2008 R2
Docushare 32 bit Conversion Service for Windows 64 bit system
Ø Version=06.06.01
Ø WorksWith=06.05.03;06.06.00;06.06.01
Ø PatchTag=ds32bitConversion
Installation Instructions:
1. Install OpenOffice 32bit edition.
2. Copy C:\Program Files (x86)\OpenOffice 4\ URE\java\juh.jar to C:\Program Files (x86)\OpenOffice 4\program\juh.jar.
Note: If the juh.jar is not in the path listed above, you may find it in the C:\Program Files (x86)\OpenOffice 4 directory.
3. Extract patch files from ds32bitconversion-windows.zip.
4. Install patch by running dsUPdate.exe.
Note: The patch will correct classpath with the assumption that /opt is the installation directory
5. Update the OpenOffice Home Directory to OpenOfficeHome/opt/openoffice.org3 on the Administration Menu | Services and Components | PDF Conversion page and click Apply.
· For DocuShare 6.5.3
https://docushare.xerox.com/doug/dsweb/Get/Document-39344/ds32bitconversion-windows.zip
Release Notes
DocuShare 6.5.3 32bit Conversion Service for Windows 64bit Patch
AR: 0024393 Enable 32bit PDF conversion on 64bit Windows Server 2008
DocuShare 32 bit Conversion Service for Windows 64 bit system
· Version=06.05.03
· Works with= 06.05.03
· PatchTag=ds32bitConversion
Solution Updated: June 21, 2017
Solution ID: 871
AR 24393
Keywords: 32bitconversion