Issue:
When selecting the File menu option in Microsoft Word the DocuShare menu option is not displayed.
Reason:
While installing the Windows Client if Outlook is running and set to use Word for email editing (even if no mail objects are open) the DocuShare Add-In will not be installed to Word.
Note: You must have all Microsoft Office applications, including Outlook, closed when installing DocuShare Windows Client.
Solution:
1. Log into workstation/client machine as local Administrator.
2. Uninstall the DocuShare Windows Client (via Add and Remove Programs).
3. Reboot the workstation/client machine.
4. Log into the workstation/client machine as local Administrator.
5. Reinstall DocuShare Windows Client before opening any Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.
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