Note: This applies to Outlook Integration and DocuShare Drive (DSDrive).
Issue
When using the DS Drive Outlook Integration the mapped server is displayed in the left pane but there are no objects listed in the right pane.
The DsDrive logs from the Checked Build show the error as:
==== START MAPITable::real_SortTable [DSCMS] @ 16:24:49:0575
Flags=2
SortCriteria: cSorts=3, cCategories=1, cExpanded=1
1) PropTag=0070001F, SortOrder=1
2) PropTag=0E060040, SortOrder=4
3) PropTag=0E060040, SortOrder=1
MAPI_E_TOO_COMPLEX: Categorized sort or Expanded sort not supported.
---- STOP MAPITable::real_SortTable [DSCMS] @ 16:24:49:0575:
HR=80040117, RES=0
Reason / Possible Cause
The show as conversation and special sorting order options are not supported.
Solution
Disable show as conversation and reset the view in Outlook.
To disable show as conversation and rest the view in Outlook:
Open Microsoft Outlook.
Select the View tab.
Remove the checkmark from the checkbox labeled Show as Conversations displayed along the top, then click Reset View.
This may require that Outlook is restarted after resetting the View settings.
Solution Published: May 30, 2017
Solution ID: 1878