Issue
The following error message is displayed in the \logs\Tomcat.stdOut log file.
Where is replaced with the installation directory for DocuShare. The default installation path is C:\Xerox\Docushare. Depending on the installation environment the path may vary.
20 Nov 2012 09:30:51 - [Thread[Thread-24,5,main]] - 20 Nov 2012 09:30:51 - CompoundQuery.queryDumper: next DSTextMatchExp is prop=Object.titlevalue=600208794**
20 Nov 2012 09:30:51 - [Thread[Thread-24,5,main]] - DEBUG jp.co.fujixerox.docushare.amber : CompoundQuery.queryDumper: next DSTextMatchExp is prop=Object.titlevalue=600208794**
20 Nov 2012 09:30:52 - [Thread[Thread-24,5,main]] - 20 Nov 2012 09:30:52 - Error from DSWebServlet DSException error code = 19, with this message: Can't find common config; nested exception is:
20 Nov 2012 09:30:52 - [Thread[Thread-24,5,main]] - java.rmi.RemoteException: DSConnect.connect: (RemoteException)unable to connect to >Common< >config< in a timely mannor
20 Nov 2012 09:30:52 - [Thread[Thread-24,5,main]] - ERROR jp.co.fujixerox.docushare.amber : Error from DSWebServlet DSException error code = 19, with this message: Can't find common config; nested exception is:
Reason / Possible Cause
The error message happens when a component of DocuShare needs to access the common config file ("Common" properties are those properties that are in common between the Web UI and the backend found in DSCommon.properties), but RMI fails in the attempt to connect that component of DocuShare.
This issue has been seen when there is a "Federation communication" failure (actions just before the error in the tomcat.stdout were attempts to Search the Federation Members) but the error could occur in other situations as well.
Solution
If the Sites are federated they should do the following:
1. Shut down the member Sites and Moderator Site.
2. Start the Moderator.
Warning: Do not proceed to step 3 until the Moderator is fully running.
3. Start the Member Sites.
Note: If the Problem does not involve "Federated" DocuShare sites further investigation needs to be done to determine what action/application is happening and why its failing.
Solution Published: November 22nd, 2012
Solution ID: 1228