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How To Contact DocuShare Customer Technical Support

Updated

Contact a knowledgeable and trained customer support engineer for product assistance. Please note that support is provided to customers with a current support agreement. The currently supported DocuShare software versions are 6.6.1 and 7.x.  Unsupported versions of DocuShare will no longer receive software updates or patches.

DocuShare Customers still running older, unsupported versions, are encouraged to upgrade to a current supported Docushare level.

Xerox Support for this product can be reached in the following ways:

  • Customer Technical Support Center: Create a case by emailing docushare.support@xerox.com 

           To better understand and resolve a request as quickly as possible, please provide the following                    information when contacting support:

    • DocuShare
      • DocuShare Host ID
      • DocuShare version, including any updates installed.
      • DocuShare platform information (operating system version including updates, hardware configuration, and recent maintenance activities)
      • Problem details such as: the exact steps that led to the problem, the content of error message(s) displayed, and problem reproducibility.
    • DocuShare Flex
      • DocuShare Flex URL
      • The person contacting support should have a coordinator user role.
      • Problem details such as: the exact steps that led to the problem, the content of error message(s) displayed, and problem reproducibility.
    • DocuShare Go
      • DocuShare Go Subscription Reference number.

 Exemple:

 

      • Problem details such as: the exact steps that led to the problem, the content of error message(s) displayed, and problem reproducibility.

How to report security concerns

Believe you are facing or discovered a security issue? Please share your report to us by filling out our security reporting form: here.

Solution ID: 907

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