Issue
DocuShare will not start.
The following error is displayed:
System Error
Error Code: 21
Initialization failed.
com.xerox.docushare.content.ContentStoreException: Couldn't make the content working (temp) directory
at com.xerox.docushare.content.impl.ContentStoreImpl.getContentWorkingDir(ContentStoreImpl.java:721)
at com.xerox.docushare.impl.server.BackendServerImpl.createSession(BackendServerImpl.java:1902)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:305)
at sun.rmi.transport.Transport$1.run(Transport.java:159)
at java.security.AccessController.doPrivileged(Native Method)
at sun.rmi.transport.Transport.serviceCall(Transport.java:155)
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:535)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:790)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:649)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)
Reason
DocuShare could not communicate to the content store. The path is either incorrect or doesn’t exist.
Example Scenario: If the NAS that contains the content store is not available, DocuShare will not be able to start.
Solution
1. Verify that the path to the remote Content Store is available and that DocuShare has access.
2. Reboot the DocuShare Server.
Solution Published: November 26th, 2013
Solution ID: 1405