Files Are Not Being Ingested And Not Arriving In Designated Collection
Issue
Files are not being ingested and not arriving in designated Collection.
Similar errors to the examples below may be displayed.
Example 1:
The following error displayed in the \logs\DSServer.stdOut:
……
10 May 2013 15:23:09 - [Thread[Thread-35,5,main]] - 178478268 [Thread-76] INFO com.xerox.docushare.ingester.impl.IngesterLogger.DSCIMKBTest_130510152309_75.log - ERROR: Failed to copy the file test.jpg to the error directory under the name (unknown) because of this exception java.lang.NullPointerException with this message: name can't be null
Example 2:
10 May 2013 15:02:41 - [Thread[Thread-35,5,main]] - 177250129 [Thread-74] ERROR com.xerox.docushare.ingester.impl.lister.ZipXMLIngesterProtoLister - Error processing zip file: Exception: null
….
10 May 2013 15:02:41 - [Thread[Thread-35,5,main]] - 177250158 [Thread-74] FATAL com.xerox.docushare.ingester.impl.IngesterServiceImpl - DocumentCreatorWatchThread got this exception trying to get an iterator or handling the iterator. Quitting. : com.xerox.docushare.DSException with this message: ERROR: Error unzipping and parsing file ; nested exception is:
10 May 2013 15:02:41 - [Thread[Thread-35,5,main]] - java.lang.NullPointerException
…
Reason / Possible Cause
Filename does not match name in XML file.
Example 1:
Test.jpg vs test.jpg (will not work)
Example 2:
The XML file attribute is not configured correctly.
instead of
Solution
The information that is in the XML Metadata file is case sensitive and MUST match using the same case as the actual file.
Solution Published: May 13th, 2013
Solution ID: 1312