How To Reset the Admin Password

NOTE: This solution will require you to stop DocuShare

NOTE: You must be an administrator to perform this solution

NOTE: Solution steps are based on the Windows Operating System. In a Linux Environment you will need to open a terminal, change into the Xerox/Docushare/bin directory and the run the command ./start_docushare.sh resetpassword

From the DocuShare Server,

1. Stop the DocuShare service by using either the stop_docushare command line utility or stop DocuShare if you are running it as a Windows service by using the Services Administrative Tool.
2. Click on [Start] and select [Run]. The Run window will be displayed.
3. In the Open: field type cmd. The cmd.exe window will be displayed.
4. Type cd C:\Xerox\Docushare\bin directory (the installation path may vary depending on your environment)
5. Type start_docushare resetpassword and then press [Enter].
6. You will be returned to the command prompt
7. Start the DocuShare service by using either the start_docushare command line utility or start DocuShare if you are running it as a service by using the Services Administrative Tool.
8. Log in to the DocuShare webpage using admin for the username and admin as the password.