Issue
When clicking the wrench and hammer icon in the eForms Web Desktop, eForms prompts to install Java 7 or redirects to an Autonomy Web Site similar to _http://protect.autonomy.com/protect/products/content-management/index.page.
Note: If Java 7 is installed it will continue to prompt to install Java 7 or redirect to Autonomy Web Site.
Reason / Possible Cause
The current eForms installer is compatible with JDK 6 (32 bit only) not 7. However, the installer points to Java 7.
Note: There is no problem having both Java 6 and 7 installed as long as JDK 6 is in the top of the class path.
Solution
Install Java 6 32 bit version (JDK 6 x86) and verify that Java 6 x86 is listed at the top of the class path.
Solution Updated: July 9th, 2013
Solution ID: 1190