Issue
Unable to create an eForms socket in Admin Home | Services and Components | Content Intake | Configuration.
Note: Able to successfully create a glyphscan socket, and a Flat File socket. This issue is specific to the eForms socket creation.
The following Error is displayed in the \logs\DSServer.StdOut or StdError:
08 Apr 2011 10:49:30 - [Thread[Thread-35,5,main]] - 6169810 [RMI TCP Connection(210)-127.0.0.1] ERROR com.xerox.docushare.ingester.impl.IngesterServiceImpl - IngesterServiceImpl.putSocket: caught this exception: com.xerox.docushare.DSException with message DocumentCreatorPlugin.init: Couldn't find this class or couldn't init this lister: com.xerox.docushare.ingester.impl.lister.FormInputLister; nested exception is:
08 Apr 2011 10:49:30 - [Thread[Thread-35,5,main]] - com.xerox.docushare.DSException
08 Apr 2011 10:49:32 - [Thread[Thread-35,5,main]] - 6171912 [RMI TCP Connection(210)-127.0.0.1] ERROR com.xerox.docushare.ingester.impl.IngesterServiceImpl - IngesterServiceImpl.putSocket: caught this exception: java.lang.NullPointerException with message null
08 Apr 2011 10:49:54 - [Thread[Thread-35,5,main]] - 6193809 [RMI TCP Connection(210)-127.0.0.1] FATAL com.xerox.docushare.ingester.impl.plugin.DocumentCreatorPlugin - DocumentCreatorPlugin.init: Couldn't find this class or couldn't init this lister: com.xerox.docushare.ingester.impl.lister.FormInputLister
08 Apr 2011 10:49:54 - [Thread[Thread-35,5,main]] - 6193810 [RMI TCP Connection(210)-127.0.0.1] ERROR com.xerox.docushare.ingester.impl.IngesterServiceImpl - IngesterServiceImpl.putSocket: caught this exception: com.xerox.docushare.DSException with message DocumentCreatorPlugin.init: Couldn't find this class or couldn't init this lister: com.xerox.docushare.ingester.impl.lister.FormInputLister; nested exception is: 08 Apr 2011 10:49:54 -
08 Apr 2011 10:49:54 - [Thread[Thread-35,5,main]] - com.xerox.docushare.DSException
Reason / Cause
The eForms License String has not been applied or the license string issued does not include eForms enablement.
Solution
Verify that eForms is listed in the license string.
1. Log in as admin.
2. Click Admin Home | Site Management | License. The Server License Management page displays.
3. Look for eForms in the list of Services Enabled.
Note: If eForms is not listed in the Services Enabled and you have purchased the DocuShare add-on then you will need to request a new license string from DocuShare Licensing.
Note: DocuShare Licensing is available at 1-800-735-7749 and/or send an email to the DocuShare Licensing team at docushare.licenses@xerox.com and request a license string.
Example:
Services Enabled Advanced Imaging, Advanced Web Client, Archive Client, Basic OCR Service, Basic Search Service , Basic Subscription Service, Basic Web Client, Basic Workflow Service, Cluster Enabled, CPX, DSUpload Tool, eForms, Email Agent, External Database Service, Federation, Full Search Service, Full Subscription Service, Full Workflow Service, HTML Conversion Service, LDAP Directory Service, Multiple Servlets, Outlook Client, Paperport Client, Paperware Client, PDF Conversion Service, Scanning Client, Search Locales, Summary Conversion Service, Text Conversion Service, Thumbnail Conversion Service, Windows Client, XDB Indexing, XML HTTP Client
Solution Published: April 11th, 2011
Solution ID: 812