Unable To Save Documents To PaperPort After Upgrading DocuShare

Note: This solution applies to all the versions of DocuShare.

Issue

Unable to save documents to DocuShare via Paperport after upgrading.

Reason / Possible Cause

This is a known issue. The DocuShare Windows Client is still mapped to the older version of DocuShare and Paperport has lost connection.

Solution

Re-map to the upgraded version of DocuShare via the DocuShare Windows Client to resolve this issue.

Solution Published: January 8^th, 2014

Solution ID: 1433