Issue
After upgrading to Server 2012 the scanning to DocuShare no longer works.
To verify this is the issue, monitor the watch folder you have configured in DocuShare and on the MFD you will notice the lock folder appear but the .pdf or scanned file never appears.
Reason / Possible Cause
This is not a DocuShare issue. Server 2012 uses SMB 3.0 and some older multifunction devices (MFD) do not have the firmware that is compatible with SMB 3.0.
Resolution
To resolve this issue , upgrade the MFD to the latest available firmware.
If the issue is still exists contact the manufacture of the MFD to receive an updated firmware that fixes the SMB 3.0 issue.
Solution Published: July 21st, 2014
Solution ID: 1524