DocuShare Does Not Ingest Documents in the Watch Folder

Note: This applies to SMB Scanning and Glyphscans (Scan Cover pages).

Issue

DocuShare does not ingest documents in the Watch Folder.

Reason / Possible Cause

The Shared folder was created using a network user account, this account may not have sufficient permissions.

Solution

1. Login as local admin.

2. Delete the previously created share folder.

3. Create a new share using the same share name as before.

4. Try scanning again.