Note: This applies to ConnectKey 1.5.
The following error message is displayed on the MFP.
Error… An error occurred. Please contact your DocuShare administrator
The ConnectKey logs will display the following error:
2015-12-07 09:17:06,162 ERROR (EIPServer.java:139): java.lang.NullPointerException
Reason / Possible Cause
This error will be displayed if there are no scan buttons pushed to the MFP.
Solution
Configure the device to have at least one scan button.
Solution Published: December 8th, 2015
Solution ID: 1725