Issue
Scans are not going into DocuShare. The MFD queue displays a status of sending but nothing happens. Eventually after a few minutes the MFD will delete the job and printout a failed scan sheet.
Reason / Possible Cause
The ConnectKey logs are able to capture the destination that the MFD is trying to send the scan if you place the ConnectKey logs into debug.
Example of an trace that will be displayed in ServerLog.txt:
2015-03-06 11:29:56,831 DEBUG (TemplateGenerator.java:66): [service xrx_svc_general]
2024-06-11 15:20:37,289 DEBUG (TemplateGenerator.java:66): [service xrx_svc_general]\n {\n string JobTemplateName = "17181120372833774124640";\n enum_DCS DcsDefinitionUsed = DCS_GENERIC;\n string JobTemplateDescription = "17181120372833774124640";\n enum_encoding JobTemplateCharacterEncoding = ASCII;\n string JobTemplateLanguageVersion = "2.00";\n boolean SuppressJobLog = FALSE;\n enum_confmethod ConfirmationMethod = PRINT;\n string JobTemplateCreator = "17181120372833774124640";\n string NetworkUsername = "";\n }\nend\n\n[service xrx_svc_scan]\n {\n * enum_autoexposure AutoExposure = OFF;\n * integer Darkness = 0;\n * enum_imagemode DocumentImageMode = MIXED;\n * struct_borders InputEdgeErase = 3/3/3/3/mm;\n * struct_magnification Magnification = MANISO/100;\n * enum_inputorientation InputOrientation = PORTRAIT;\n * enum_sided SidesToScan = ONE_SIDED;\n * enum_colormode ColorMode = AUTO;\n * integer Contrast = 0;\n * integer Sharpness = 0;\n * integer CompressionQuality = 128;\n * enum_mediasize InputMediaSize = AUTO;\n }(XRX_STATUS_COMPLETED)\nend\n\n[doc_object xrx_document]\n{\n * integer BitsPerPixel = 1;\n * enum_docformat DocumentFormat = PDF;\n * string DocumentObjectName = "17181120372833774124640";\n * enum_outputsize OutputImageSize = AUTO;\n * enum_resolution Resolution = RES_200X200;\n * enum_compression CompressionsSupported = G3MH, G4, JPEG;\n * enum_searchabletext SearchableText = IMAGE_ONLY;\n * enum_textcompression TextCompression = FLATE;\n * string SourceDocumentLanguages = "it";\n * enum_mediasize InputMediaSize = AUTO;\n * integer NumberImagesScanned = 2;\n }\nend\n\n[service xrx_svc_file]\n{\n * enum_filingpolicy DocumentFilingPolicy = NEW_AUTO_GENERATE;\n * string RepositoryAlias = "";\n * string UserNetworkFilingLoginName = "";\n * enum_filingprotocol FilingProtocol = XRXHTTPS;\n * string RepositoryName = "xerox.com:80";\n * string DocumentPath = "17181120372833774124640_dir";\n * string RepositoryVolume = "";\n * string NDSTree = "";\n * string NDSNameContext = "";\n * string XrxHTTPScriptLocation = "/connectkey/EIPServer/UploadFile";\n * boolean ServerValidationReq = FALSE;\n * ref_invocation OutputDocument = xrx_document:17181120372833774124640;\n }(XRX_STATUS_COMPLETED)\nend\n
The issue with Connectkey is that it cashes the URL used to access DocuShare the first time DocuShare is accessed. So depending on the customer's network environment some scans may not be able to reach the destination because the packets will get dumped by the firewall.
For example, if using xerox.com:8080 to access DocuShare then when the packets arrive over port 8080 it will likely get dumped by the firewall unless forwarding rules are setup.
Solution
In order to change the current configuration you need to restart DocuShare and access DocuShare with the desired scan destination for the MFD. If the customer's network environment does not permit traffic outside the internet then you can try using the local IP address of the DocuShare server instead of using the domain name.
Example: 10.34.20.10
Solution Published: February 17th, 2015
Solution ID: 1640